Jordan Thompson
Berea,KY
Summary
Driven Pharmacy Technician with over 13 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
13
13
years of professional experience
Work History
Certified Pharmacy Technician,
Baptist Health Richmond
05.2023 - Current
- Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
- Verified safety and accuracy of physician orders.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
Customer Service Representative
KENTUCKY HOUSING CORPORATION
07.2021 - 03.2023
- As a customer service representative, I respond to call center calls helping tenants with questions and guiding them through a rental application
- I answer 20+ calls per hour, exceeding target call ratess
- My roll also consisted of maintaining a professional, friendly demeanor with customers at all times
- As a team lead, I managed five email boxes regarding the status of the applications as well as needed documentation for the Healthy at Home eviction program.
- As emails came in, I would upload the documents sent in by tenants and landlords that are requested to continue their applications.
- I would send approval documents to the appropriate team to process the applications further.
- Documented calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieved call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Pharmacy Technician
Baptist Health Systems
06.2017 - 11.2020
- Reviewed and verified customer information and insurance provider information.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Coordinated verification and filling of more than 100+ daily prescriptions in high-volume pharmacy environment.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Berea drug
08.2011 - 06.2017
- Counted and labeled prescriptions with correct item and quantity.
- I made all the Deliveries to patients who could not get to our store and also to our Sister store Richmond Drug.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of more than 500+ daily prescriptions in high-volume pharmacy environment.
- Resolved third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Diploma -
Madison Southern High School
Berea, KY06.2012
Skills
- Prescription Management
- HIPAA
- Manual and automated medication dispensing
- Aseptic Techniques
- Drug Inventory Control
- Patient confidentiality
- Insurance Billing
- Filling Prescriptions
Timeline
Certified Pharmacy Technician,
Baptist Health Richmond
05.2023 - Current
Customer Service Representative
KENTUCKY HOUSING CORPORATION
07.2021 - 03.2023
Pharmacy Technician
Baptist Health Systems
06.2017 - 11.2020
Pharmacy Technician
Berea drug
08.2011 - 06.2017
Diploma -
Madison Southern High School
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