Jordan Thompson
San Marcos
Overview
13
13
years of professional experience
Work History
Security
Ks Staffing
Austin
12.2022 - Current
- Greeted VIP guests into the event.
- Constantly exhibited 5 star treatment.
- Made sure everyone had proof of admission for safety.
Photographer/Videographer
04.2019 - Current
- Advertise past work and introduce new concepts that I can bring to life.
- Various equipment accessible if necessary.
- Large scale of quality depending on what the client desires.
- Special effects editing.
Actor
Various Agencies (Ex: Louise’s People)
08.2012 - Current
- Background for disney's yeti roller coaster commercial.
- Background for the Universal Orlando’s Wizarding World Commercial.
- Universal Orlando’s Rip Ride Rock’it roller coaster Commercial.
- Fun Spot commercial.
- Cowfish commercial.
Sales Associate
Tory Burch
San Marcos
03.2025 - 05.2025
- Delivered personalized, luxury customer experiences aligned with Tory Burch’s brand standards to drive client satisfaction and loyalty.
- Consistently met or exceeded individual and team sales goals through proactive engagement and upselling strategies.
- Built and maintained strong client relationships through clienteling, outreach, and follow-ups to increase repeat business.
- Maintained in-depth knowledge of products, promotions, and brand history to effectively communicate features and styling suggestions to customers.
- Collaborated with team members to ensure smooth daily store operations, including merchandising, restocking, and maintaining visual presentation standards.
- Assisted with opening and closing procedures, POS transactions, returns, and resolving customer concerns with professionalism.
- Participated in new collection launches, product training, and seasonal floor set changes to stay aligned with brand direction.
Supervisor
Original Penguin
San Marcos
12.2024 - 03.2025
- Oversee daily operations and delegate tasks effectively.
- Motivate and inspire team members to meet performance goals.
- Conduct performance reviews and implement improvement plans if needed.
- Address conflicts and resolve issues quickly to maintain a positive work environment.
- Onboard new employees and provide ongoing training.
- Identify skill gaps and recommend professional development opportunities.
- Monitor workflow, productivity, and adherence to company policies.
- Oversee resource allocation and manage schedules efficiently.
- Act as a liaison between upper management and the team.
Closing Team Expert
Target
Austin
05.2024 - 12.2024
- Led team initiatives by coordinating with fellow employees to ensure smooth store operations, including efficient product restocking and adherence to store layout and merchandising standards.
- Trained and mentored new employees, providing guidance on company policies, customer service practices, and operational procedures, fostering a collaborative and productive work environment.
- Managed daily store operations during shifts, including overseeing cash handling, monitoring inventory levels, and ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by resolving escalated issues, providing personalized service, and implementing solutions to ensure positive shopping experiences.
- Supported management in planning and executing promotional strategies, ensuring that sales targets were met while maintaining brand standards in visual merchandising.
- Demonstrated leadership in problem-solving by identifying inefficiencies in workflow and implementing solutions to improve team productivity and customer service.
Barista
Starbucks
Austin
05.2022 - 01.2024
- In charge of opening or closing the store, cash handling, and safety and security.
- Maintain my fellow partners during periods of high volume to keep the store operating.
- Anticipate and deliver quality needs by getting to know my store environment and customers.
- Deliver excellent customer service to all customers by acting with a customer comes first attitude and creating genuine connections.
- Maintain a clean and organized workspace for my customers and partners.
- Prepare quality beverages, whole bean and food products consistently for all customers in line with the stores recipe and presentation standards.
Tire Technician/ Service Coordinator
Discount Tire
Austin
09.2021 - 11.2022
- Delivered 5 star customer service to all customers.
- Guided cars into the bays for service of their vehicle.
- Responsible for propping and assessing the needs of over 60 vehicles a day.
- Deflating tires, taking off lug nuts and partnering with coworkers for removing and replacing tires.
- Trained new hires on adding new tires, balancing and bolt up tires after services have been rendered.
- Oversaw the process of checking air for each vehicle and suggesting new tires when needed.
Brand Representative
Hollister
Austin
12.2020 - 07.2021
- Greeting each customer with a smile.
- Created a 5-star shopping experience by navigating customers through the store and assisted with creating custom looks.
- Ensuring store shelves were replenished throughout the day.
- Responsible for staying until closing hours to straighten up the store for the next day.
Team member
Whataburger
Austin
03.2020 - 12.2020
- Oversaw the curbside delivery to customers, Uber, Favor, and door dash delivery drivers by verifying their delivery order and personally handing the customer’s order to them.
- Demonstrated time management and a sense of urgency in the kitchen by preparing entrees and desserts for over 50 customers daily.
- Trained new employees on Cashier, Cleaning and preparing food.
Bagger/ Stocker
Publix
Orlando
11.2017 - 05.2018
- Bag Groceries and assist elderly and disabled customers with their groceries.
- Restocked grocery isles with canned goods, frozen meals and other foods that ran low in product.
- Responsible for keeping count of inventory for the back storage.
Supervisor/Marketing Assistant Manager
Csoutreach
Orlando
08.2012 - 07.2016
- Engage passive customers to gain donations to teach young kids how to code.
- Setting up booths to be venders at MEGA Con to gain donations.
- Oversee daily operations and delegate tasks effectively.
- Motivate and inspire team members to meet performance goals.
- Conduct performance reviews and implement improvement plans if needed.
- Address conflicts and resolve issues quickly to maintain a positive work environment.
- Onboard new employees and provide ongoing training.
- Identify skill gaps and recommend professional development opportunities.
- Monitor workflow, productivity, and adherence to company policies.
- Oversee resource allocation and manage schedules efficiently.
- Act as a liaison between upper management and the team.
Education
High School Diploma -
Timeline
Sales Associate
Tory Burch
03.2025 - 05.2025
Supervisor
Original Penguin
12.2024 - 03.2025
Closing Team Expert
Target
05.2024 - 12.2024
Security
Ks Staffing
12.2022 - Current
Barista
Starbucks
05.2022 - 01.2024
Tire Technician/ Service Coordinator
Discount Tire
09.2021 - 11.2022
Brand Representative
Hollister
12.2020 - 07.2021
Team member
Whataburger
03.2020 - 12.2020
Photographer/Videographer
04.2019 - Current
Bagger/ Stocker
Publix
11.2017 - 05.2018
Actor
Various Agencies (Ex: Louise’s People)
08.2012 - Current
Supervisor/Marketing Assistant Manager
Csoutreach
08.2012 - 07.2016