Jordan Thompson
Edmond,OK
Summary
Results-driven Regional Vice President of Operations recognized for enhancing productivity and efficiency. Expertise in strategic planning, operations management, and team leadership to drive performance and meet organizational objectives. Strong communication, problem-solving, and adaptability skills ensure smooth operations and effective team collaboration.
Overview
13
13
years of professional experience
Work History
Regional Vice President of Operations
Gerber Collision
Oklahoma City, OK
07.2023 - Current
- Directed daily operations across 84 locations in 5 states, ensuring efficient workflows.
- Implemented process improvements to elevate service quality and customer satisfaction.
- Collaborated with cross-functional teams to optimize operational procedures and minimize delays.
- Trained management teams on best practices to achieve operational excellence.
- Analyzed performance metrics to identify trends and enhance resource allocation.
- Evaluated and executed cost reduction initiatives within assigned region.
- Conducted regular meetings with regional staff to assess progress against established goals.
- Monitored key performance indicators for each region and provided detailed reports.
CEO
J. Hart & Associates
Argyle, Texas
10.2021 - Current
- Developed and directed cost-effective referral program, leveraging customers to generate new leads through Facebook ads, achieving 25% conversion rate, exceeding industry average by 30%, resulting in $140,000 revenue in first month.
- Directed company strategy and vision to drive long-term growth.
- Oversaw daily operations to ensure alignment with organizational goals.
- Planned operating budget and sales objectives, resulting in first-year net profit exceeding $1.2 million.
- Achieved 100% customer satisfaction through five-star reviews during first fiscal year.
- Negotiated contracts with over 15 vendors and insurance carriers to support agents in underwriting and business placement.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
CEO
Hart’s Guitar Co.
Garland, TX
03.2020 - Current
- Represented the organization at conferences, events, and networking activities as needed.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Optimized supply chain to reduce materials costs and improve distribution.
- Developed long-range plans for business growth, resulting in increase in annual sales.
Collision Center Director
Snell Motor Company
Dallas, Texas
03.2018 - 10.2021
- Generated $5.2 million in additional annual revenue across existing and new locations while controlling expenses.
- Coordinated cross-functional teams to implement LEAN manufacturing, reducing waste by 25% and cutting production time by 50%.
- Spearheaded recruitment and management of 20-member collision team, achieving a 75% reduction in customer complaints and a 25% increase in satisfaction ratings.
- Streamlined scheduling processes through automation, decreasing errors by 40% and saving 15 hours weekly.
- Developed and managed quick repair process for service lanes at all three dealerships, increasing revenue for each collision center.
Collision Center Director
Berkshire Hathaway
, Missouri/Texas
12.2015 - 02.2018
- Expanded net profit of historically minimal growth Missouri location by 20% in first year.
- Executed turnaround strategies for underperforming customer service team, raising CSI score by 11 percentage points to 97% within 90 days.
- Reduced Length of Rental from 17.0 to 9.2 days at Dallas locations within initial 90 days.
- Built and led a team of over 50 employees, enforcing performance metrics and recognition programs that increased retention by 20%.
Director of Operations
G&C Auto Body
Santa Rosa, California
06.2013 - 12.2015
- Established and executed SOPs for collision repair processes, improving quality control measures and reducing rework by 15%, saving $50,000 in one quarter.
- Designed and implemented employee evaluation program with key performance metrics, boosting productivity by 25% and reducing turnover by 30%.
- Coordinated with regional managers to standardize procedures, streamlining operations and lowering expenses by 10% across locations.
- Increased sales at Rohnert Park center by 55% and profitability by 30% year over year without additional staffing.
- Led talent development program for over 20 future General Managers, implementing a leadership assessment tool that cut recruitment time by 30% and raised promotion rates by 50%.
- Spearheaded corporate social responsibility initiatives, raising over $50K for local charities, benefiting more than 500 families through event sponsorships.
Collision Center Director
Berkshire Hathaway
Lincoln, Nebraska
07.2012 - 06.2013
- Increased gross profit for Husker Collision Centers from $150,000 to $225,000 monthly.
- Fostered strong relationships within five dealership sales departments, achieving 120% growth.
- Revamped HR management system and recruitment processes, reducing employee turnover by 50%.
- Implemented comprehensive training program that boosted employee satisfaction by 25%.
- Developed process improvements that reduced average repair time for customers by 30%.
- Executed operational strategies that elevated revenue by 25% in first quarter.
Education
Bachelor Of Business - Accounting
Purdue University
West Lafayette, INAssociate of Applied Science - Business Management
University of Central Oklahoma
Edmond, OKSkills
- Operations management
- Performance analysis
- Cost reduction
- Process improvement
- Strategic planning
- Vendor negotiation
Additional Training Certifications
- Life, Health, Accidental License
- Property & Casualty License
- Series 7/66 License
- Discover Leadership Training Master Graduate
- Market Vice President Training (ABRA)
- University of Toyota- B001, B002, Toyota Production Ready, TPS-C, PCE, Advanced Collision Management
- I-CAR- Pro Level 1,2,3 Platinum Certified
- BMW Collision Center Certified and Jaguar/Land Rover Service and Collision Certified
- Jaguar Land Rover Master Certified Service & Collision Director
Accomplishments
- Presidents Club Winner 2023/2024
Timeline
Regional Vice President of Operations
Gerber Collision
07.2023 - Current
CEO
J. Hart & Associates
10.2021 - Current
CEO
Hart’s Guitar Co.
03.2020 - Current
Collision Center Director
Snell Motor Company
03.2018 - 10.2021
Collision Center Director
Berkshire Hathaway
12.2015 - 02.2018
Director of Operations
G&C Auto Body
06.2013 - 12.2015
Collision Center Director
Berkshire Hathaway
07.2012 - 06.2013
Bachelor Of Business - Accounting
Purdue University
Associate of Applied Science - Business Management
University of Central Oklahoma