Jordan Thorson
Fargo,ND
Summary
Ambitious IT graduate eager to leverage technical skills in a dynamic environment while building foundational career experience. Demonstrates a strong work ethic, adaptability, and excellent interpersonal skills, contributing to team success. Proven ability to work independently and quickly acquire new competencies.
Overview
7
7
years of professional experience
Work History
Participant Services Specialist
Wex Health Inc.
Fargo, ND
09.2021 - 09.2023
- Documented and responded to customer inquiries.
- Managed operations across diverse databases and platforms.
- Developed detailed reports for customer transactions, ensuring accuracy and reliability.
- Offer guidance to users for optimal use of website features.
- Entered and updated customer data with accuracy.
- Handled inbound phone inquiries from customers.
Courier Coordinator
Sanford Health
Fargo, ND
10.2017 - 08.2021
- Managed dispatch for a team exceeding 20 couriers.
- Efficiently addressed about 30 calls per day, coordinating service needs for both internal divisions and outside clients.
- Sorted and addressed calls based on urgency levels.
- Handled simultaneous tasks while ensuring optimal resource allocation.
- Maintained professionalism in navigating interdepartmental challenges.
Courier
Sanford Health
Fargo, ND
09.2016 - 10.2017
- Transported medical specimens, records, pharmaceuticals and x-rays.
- Enhanced route structures to maximize efficiency.
- Ensured adherence to tight schedules through effective time management.
- Maintained a courteous demeanor to guarantee customer and client satisfaction.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
Education
Bachelor of Science - Information Technology
Purdue University Global
West Lafayette, IN10.2021
Associate of Arts - Liberal Arts & Sciences
Minnesota State Community And Technical College
Moorhead, MN05.2016
Skills
- Strong organizational skills
- Professionalism and composure
- Strong interpersonal skills
- Problem-solving aptitude
- Excellent communication
- Understanding customer needs
- Microsoft office expertise
- Customer account management
- Information gathering
- Issue and complaint resolution
- Problem-solving skills
- Continuous improvement
- Record keeping
Hobbies and Interests
- Computers & Building PCs
- Gaming
- Traveling
- Cinematography
Timeline
Participant Services Specialist
Wex Health Inc.
09.2021 - 09.2023
Courier Coordinator
Sanford Health
10.2017 - 08.2021
Courier
Sanford Health
09.2016 - 10.2017
Bachelor of Science - Information Technology
Purdue University Global
Associate of Arts - Liberal Arts & Sciences
Minnesota State Community And Technical College
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