Jordan Thurman
Pevely,USA
Summary
Diligent Medical Receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Skilled in patient communication, appointment coordination, and administrative support.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Mercy Hospital Jefferson
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Mercy Clinic Orthopedics Tesson Ferry
12.2018 - 11.2022
- Front desk check in/check out procedures
- Registering new patients including insurance input and verification
- Answering phone calls using Cisco phone system
- Creating/sending Telephone Encounters using EPIC EHR system, answering messages from providers, returning calls to patients
- Creating Medication Refill requests using EPIC including communications with Pharmacies.
- Scheduling appointments for established and new patients
- Organizing RightFax folders, scanning documents in EPIC, faxing of documents
- Scheduling appointments for our out of country pediatric patients for our PERCS program
Mercy Clinic IM Olive-Mason
12.2017 - 12.2018
- Proficient in all aspects of Front Office tasks at a busy Internal Medicine Clinic
- Front desk check in/out procedures
- Registering new patients including insurance input and verification
- Answering phone calls using Cisco phone system
- Creating/sending Telephone Encounters using EPIC EHR system, answering messages from providers, returning calls to patients
- Creating Medication Refill requests using EPIC including communications with Pharmacies.
- Scheduling appointments for established and new patients as well as sending new patient packets
- Organizing RightFax folders, scanning documents in EPIC, faxing of documents
Education
High School Diploma -
12.2015
Skills
- Excellent knowledge of EPIC EHR system
- Proficient in use of RightFax
- Proficient in Microsoft Office
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Payment collection
- Customer service
- Cash handling
- Organization and time management
- Medical records maintenance
Timeline
Medical Receptionist
Mercy Hospital Jefferson
06.2023 - Current
Mercy Clinic Orthopedics Tesson Ferry
12.2018 - 11.2022
Mercy Clinic IM Olive-Mason
12.2017 - 12.2018
High School Diploma -
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