Jordan Thurman-Bey

Work History

SJK Services

04.2024 - Current

Trained employees in time management and proper ways to complete job duties.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Monitored team members to verify work quality and address concerns.
Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Instructed crew members in safe work practices and methods to reduce work-related injuries.
Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Communicated effectively with upper management, team members, and customers to keep everyone informed.
Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Established positive relationships with customers and colleagues through high standards of customer service.

Pro Auto Select

01.2022 - 02.2023

Enhanced overall profitability by identifying opportunities for upselling additional services or products during client interactions.
Implemented quality control measures, resulting in a significant decrease in returned work orders.
Consistently met deadlines by effectively delegating tasks among team members based on their strengths and availability.
Reduced customer wait times through efficient scheduling practices coupled with increased staff productivity levels.
Improved team morale through effective communication, recognition initiatives, and fostering a positive work environment.

Ed's Garden Center

12.2018 - 01.2019

Coordinated and planned sales staff training programs, ensuring they were well prepared to succeed in their positions
Determined discount rates and profitability
Recruited new professionals to add to the team
Provided assistance with deal closing
Resolved the complaints of customers regarding service and sales to ensure their satisfaction

Fahrenheit 132

09.2017 - 01.2018

Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock
Kept all prep areas clean by sweeping, mopping and washing down counters
Protected customers by washing and sanitizing dishes, glassware and silverware after each use
Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency

Fahrenheit 132

09.2017 - 01.2018

Determined discount rates and profitability
Developed plans for acquiring new customers and clients through a variety of techniques, including business marketing visits, cold calling and direct sales
Monitored preferences of customers in order to determine how to better focus sales efforts and achieve increased sales
Provided assistance with deal closing
Recruited new professionals to add to the team
Resolved the complaints of customers regarding service and sales to ensure their satisfaction
Built relationships with customers and provided sales presentations to executives

Eileens' Bakery

01.2017 - 06.2017

Worked with chemicals such as detergents, rinse agents and sanitizers to protect customer health
Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands
Kept kitchen areas neat and clean by removing trash and organizing supplies
Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals