Jordan Timmermann
Fort Worth,TX
Summary
Proven track record to work independently and perform complex analysis with over 7 years of experience in Fraud and AML. My background covers a very extensive work detail from International banking, Correspondent Banking, high risk area investigations, KYC/KYCC, Alert Monitoring (including manual, system generated or internal referrals) and recommending SARs (including Look-Back and 90 day follow ups projects). Performance driven and goal oriented with a proven ability to achieve and exceed mandates and project goals in a high-pressure environment. Comprehensive knowledge of, and experience in, the Bank Secrecy Act and Anti Money Laundering programs detailed, consistent and focused, administering undivided attention to the priorities at hand. Proven experience interfacing with financial institution auditors and regulatory authorities. Business Professional with years of solid experience. Excellent communication, interpersonal, organizational, and analytical skills. Accomplished team builder with superior leadership and motivational skills. Dedicated to quality management and client satisfaction.
Overview
21
21
years of professional experience
Work History
Quality Compliance Analyst
AMERITA
10.2024 - Current
- Conduct internal audits to ensure compliance with company policies, regulatory requirements, and industry standards
- Manage safety reporting across all clients – audits, reconciliation, documentation, process execution and training
- Responsible for organizational state compliance reporting
- Conduct required compliance call monitoring across the organization
- Complete and own the risk assessments, determine audit needs, impact, and report accordingly
- Develop and deliver compliance and quality training programs for staff.
- Identify potential compliance risks and proactively recommend mitigation strategies.
- Prepare reports on audit findings and collaborate with relevant departments to implement corrective and preventive actions
- Investigate compliance incidents and lead root cause analyses when required.
- Support the development and maintenance of the Quality Management System (QMS).
- Review and approve controlled documents, including SOPs, work instructions, and training materials in partnership with department subject matter experts
- Promote a culture of quality, transparency, and ethical conduct across the organization.
- Maintain accurate and detailed records of risk assessments, findings, and resolutions in QMS
Compliance AML Execution Analyst
CITIBANK
03.2018 - 07.2023
- Conduct research over available bank systems, the internet and commercial databases consistent with the resolution of case reviews and investigation.
- Collect and examine financial statements and documents to assist in identifying unusual transaction patterns.
- Document and report the review/investigation findings and prepare case files with required supporting documentation (E.G. Media Search results, copies of statements/checks, results from internal system searches etc.)
- Follow-up with additional point(s) of contact (POC) as needed to identify additional information in support of the case.
- Liaise with other FIU units, advisory, business compliance teams, CSIS. FIU Legal, GIU and law enforcement.
- Draft and file suspicious activity reports (SARS) consistent with FINCEN requirements.
- Recommend relationship retention or termination and track account closures as required.
- Interact with Senior Management on the compliance, legal and business sectors concerning AML issues.
Sr. Compliance Analyst
ALLSEC
04.2016 - 12.2017
- Perform research via internal and external sources, gather and analyze documentation in accordance with regulatory CIP/KYC requirements. Researched and verified the parties involved in suspicious transactions against various database, LexisNexis, OFAC, World-check, Accuity and Internet searches.
- Prepare recommendations to manager on the required KYC screening by documenting and corroborating the information obtained on the client as required by the KYC Procedures utilizing a variety of independent research sources.
- Ensures timely completion of case work to facilitate closure and/or transmission of SARs to federal authorities as required by regulation.
- Conducted internal fraud investigations of correspondent banking customers through reviews of client transaction's, via account statements, cash, check, wire transfer activity to determine the flow of payments and look for suspicious activity or alerts.
- Recommend relationship retention or termination and track account closures as required.
- Investigated entities via the sanction list (OFAC) and negative news screenings using third party database.
- International Transaction Analysis and Investigations on Individuals as well as large corporate entities.
- Investigation on presence of any possible shell company and transactions related to them.
- Responsible to prepare & submit narrative summary of findings for each individual review, including a detailed recommendation for further action and reasoning to clear and close.
- Review or request for additional information (RFI) to Bank in order to verify and obtain information regarding transactions conducted by clients.
- Provide AML surveillance support for correspondent banking alert by clearing through audits and reviews of activity in Norkom monitoring system.
- Conduct enhanced due diligence investigations in support of policies and procedures.
- Audit, review, and analyze financial transactions for potential suspicious activity, money laundering, terrorist financing, and negative media reports.
- Responsible managing a caseload of investigations, perform analysis, follow-up and work cases from beginning to completion according to Bank procedures and policies through Allsec Technologies.
- Conduct research, document and report the investigation findings for each case through (e.g. media search results, other investigation tools, copies of statements/checks, results from internal system searches etc.)
- Interact with Senior Management on the Compliance, Legal and business sectors concerning AML issues.
- Prepare recommendations to manager on the required KYC screening by documenting and corroborating the information obtained on the client as required by the KYC Procedures utilizing a variety of independent research sources.
Business Analyst
RXPRESS PHARMACEUTICAL
06.2014 - 02.2016
- Ensured a high level of client satisfaction by meeting internal and external deadlines; endured a long-lasting cordial relationship with clients.
- Supported management to establish new forecasting tracking and management reporting system to improve availability and accuracy of financial data.
- Developed comprehensive report, abstracts, and charts to present data and guide investment strategies.
- Prepare spreadsheets, financial, analyses and presentations in support of the team and senior management.
- Collaborated with management to prepare monthly commission reviews.
- Prepared inventory and sent reports about effectiveness to Account Manager.
- Comprehensive experience and knowledge of Finance, Accounting, Internal control and External audit strategy.
- Experienced on inventory control and documentation.
- Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
QA Manager (Fraud & Collections)
ALLSEC
06.2012 - 06.2013
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Identify fraudulent transactions and cancel them from further processing.
- Monitor customer service calls and Produce daily evaluations using ICQM and Nice systems.
- Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
- Conduct group training sessions on key focus areas and services; also facilitate one on one coaching.
- Coach and train reps on Customer engagement and customer retention to improve the Voice of the customer satisfaction scores.
- Resolve customer issues within the scope of existing service level agreements.
- Handle client calibration and implement feedback through training.
- Analyze and identify trends and patterns and share training need inputs to the training and development team.
- Produce daily and month Reporting/Plan of Action to the client.
- Responsible for taking up new initiatives to improve overall quality/customer experience.
QA Analyst
LETS TALK.COM
06.2004 - 02.2012
- Produce daily evaluations using ICQM and Nice systems.
- Monitoring Customer/Sales Calls.
- Produce Daily Evaluations on Customer Service/Sales agents using Client/Nortel-Viewer Systems
- Provide feedback to supervisors/agents.
- One on one coaching sessions with agents.
- Participates in the development and improvement of call monitoring formats and quality standards.
- Performs call monitoring and email review of customer interactions and provides performance data to management teams.
- Conducts regular calibration sessions with Training, OC and Executive Management to assure uniformity in message delivery to Representatives.
- Interacts with all levels of management to solve any inter-departmental inefficiencies and to address any areas of concern.
- Provides actionable data to other departments based on observation and operator interaction.
- Assists Training and Development in assessing training needs; participates in training as needed.
- Prepares, analyzes and presents reports to management staff.
Education
High School Diploma - undefined
Fossil Ridge High School
Keller, TX05.2000
Skills
- SAR Reporting
- Back-Office Operations
- Global Program Development
- TotalView
- SharePoint
- NICE- Actimize
- Accuity
- Microsoft Access
- Case Tracker
- Report Writing
- IEX
- Nice Microsoft Word
- Nortel-Viewer
- ICQM
- Bank Secrecy Act; Know Your Customer (KYC)
- Financial services
- Regulatory Compliance
- Microsoft Power Point
- LexisNexis
- Task Management
- Gap Analysis
- Enhanced Due Diligence Research (EDD)
- Microsoft Outlook
- OFAC
- Norkom -Detica
- Accuity World Check
- CMS
- Microsoft Excel
- Client
Timeline
Quality Compliance Analyst
AMERITA
10.2024 - Current
Compliance AML Execution Analyst
CITIBANK
03.2018 - 07.2023
Sr. Compliance Analyst
ALLSEC
04.2016 - 12.2017
Business Analyst
RXPRESS PHARMACEUTICAL
06.2014 - 02.2016
QA Manager (Fraud & Collections)
ALLSEC
06.2012 - 06.2013
QA Analyst
LETS TALK.COM
06.2004 - 02.2012
High School Diploma - undefined
Fossil Ridge High School