Jordan T. Montgomery
Pensacola,FL
Summary
Motivated and customer-focused professional with experience in warehouse operations, customer service, sales, and financial services. Strong communication and leadership skills with the ability to work efficiently in fast-paced environments. Experienced in handling customer concerns, promoting products and services, maintaining workplace safety, and providing excellent member support.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Warehouse Associate
Amazon
06.2023 - Current
- Follow safety procedures and workplace guidelines in a fast-paced warehouse environment
- Processed and shipped packages on schedule to maintain workflow efficiency
- Safely moved heavy boxes and inventory to designated locations
- Evaluated packages for damage to uphold quality control standards
Account Service Representative
Navy Federal Credit Union
12.2024 - 08.2025
- Conducted outbound calls to deliver professional customer service and resolve member inquiries
- Facilitated account openings and ongoing maintenance for members, ensuring seamless access to services
- Guided members in selecting products and services tailored to their financial goals
- Maintained accuracy and confidentiality with sensitive account information
Cellphone Representative
2020 Companies
06.2024 - 11.2024
- Delivered strong customer service while meeting sales goals
- Recommended phone accessories and technology solutions that enhanced customer satisfaction
- Explained phone features and upgrades clearly, improving customer understanding and decision-making
- Provided exceptional customer service, consistently achieving sales goals
Fraud Member Service Representative
Navy Federal Credit Union
04.2024 - 05.2024
- Assisted members with fraud-related concerns and account security
- Delivered customer service and resolved issues effectively, ensuring member satisfaction
- Informed members on account protection strategies and financial security measures
- Conveyed account information clearly and professionally, enhancing member understanding
Associate / Shift Leader
Panda Express
11.2021 - 05.2023
- Provided exceptional customer service to enhance guest satisfaction in high-volume restaurant
- Managed cash handling and register operations to ensure accurate transactions
- Collaborated with team members to streamline daily shift responsibilities
- Prepared food and maintained cleanliness and safety standards
Education
High School Diploma -
Milton High School
Milton, FL 08.2019 - 05.2023
Skills
- Warehouse Operations
- Inventory Management
- Cash Handling
- Sales & Product Knowledge
- Problem Solving
- Microsoft Office
- Customer Service
- Account Assistance
- Teamwork
- Leadership
- Communication
- Inventory Management
Timeline
Account Service Representative
Navy Federal Credit Union
12.2024 - 08.2025
Cellphone Representative
2020 Companies
06.2024 - 11.2024
Fraud Member Service Representative
Navy Federal Credit Union
04.2024 - 05.2024
Warehouse Associate
Amazon
06.2023 - Current
Associate / Shift Leader
Panda Express
11.2021 - 05.2023
High School Diploma -
Milton High School
08.2019 - 05.2023