JORDAN T. NARLOCK
Rockford,MI
Summary
Knowledgeable Sales Account Executive with comprehensive background in managing client relationships and driving sales growth. Successfully identified and capitalized on new business opportunities to expand market presence. Demonstrated ability to build strong client rapport and effectively negotiate contracts.
Overview
15
15
years of professional experience
Work History
Sales Account Executive
OpenLoop Health
04.2024 - Current
- Surpassed 2024 sales targets across new client signatures, outbound meetings, and revenue generation. Through market trend analysis, and identifying new sales processes to activate interest.
- Started "shark pool" program; which is a re-engagement of past leads and clients for new products. That is showing a potential $20M added net new revenue run rate for 2025.
- Contributed to a 5-person sales team that generated $122M in new net revenue in 2024.
- Secured outbound engagement with Amway, representing a potential $750M annual revenue opportunity for OpenLoop.
- Led the Aligned project, streamlining client workspace organization during onboarding and integration, achieving an initial projection of a 25% reduction in implementation time for new customers.
- Key sales team member collaborating with marketing and tech teams to transition CRM systems to HubSpot, including corporate-wide training.
- Managed and controlled our remote nationwide sales internship program. Which spanned 5 individuals across 3 different market sectors. Included training, development, and enhancements.
- Collaborated with pharmacy teams to analyze market trends and develop custom medication formulations, driving $20M growth in a new product sector from Q2 2024 to Q1 2025.
- Worked directly with the CSO and CEO to design and implement a new TRT program, securing DEA and FDA licensure.
- Responsible for outbounding key enterprise clients in the tech and product sectors, including LinkedIn, TikTok, Amway, Aylo Sites, Meijer Grocers and Herbalife, all actively contributing to the 2025 sales pipeline.
- Optimized CRM data utilization by keeping accurate records of all client interactions.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes. Including use of Linkedin Sales Navigator, and cold-calling outbound, and customer visits.
- Key member in building our outbound conference, customer event, and trade show sales team. Outlining strategies, prospecting, booth exhibits and budgeting for year 2024 and beyond.
- Worked with C-suite team to identify new software that increased pharmacy ordering efficiency across 500k patients monthly by 37%.
Strategic Operations Manager - Senior Account Manager
Northern Logistics Worldwide
06.2015 - 04.2024
- Account Manager for top Northern customers solving complex logistical problems and negotiating rates
- Exceeded five-year goals for Northern's top 7 accounts in retention and growth; 98% of customers stayed or expanded with me during that time
- Coordinate weekly shipping and supply schedules with General Motors, Ford, and Tesla
- Negotiating freight contracts including price, timing, and service type on a daily basis
- Entrusted to monitor and oversee 20-25 full truck load and 400-450 LTL shipments weekly
- Responsible for tracking and updating all assigned customer billing each week accounting for 36% of revenue
- Utilize logistical IT to optimize transportation procedures resulting in fuel a weekly fuel savings of 13%
- Anticipated results will improve customer service, carrier performance, and reducing costs by eliminating over-priced/underperforming vendors
- Organize quarterly business review meetings with each personally held client
- Responsible for assisting both import and export of international shipments for all customers company wide
- Host a weekly meeting with our Shanghai team to ensure customer needs are met for international accounts
- Develop and maintain relationships with customer and account assigned suppliers
- Monitor and review LTL contracts, including rates, density-based pricing, FAK terms with 8 national carriers
- Firm understanding of TMS and ERP systems, internally
- Instrumental in a new nation-wide consolidation program that will save our customers 14% in freight costs on key and routine lanes
- Resulting in a revenue gain for Northern at a rate of roughly $3,110 weekly across 5 customers
- Spear headed project with tier one auto supplier in raw material purchasing and purchasing to save $150k annually on transportation cost (2022)
Production Manager- Plant Manager, Corporate Relations
CLM Pallet Recycling
08.2014 - 06.2015
- Managed a pallet repair facility shipping and maintaining inventory to service end users, 150k pallets a week
- Proactively coach and manage a diverse, multi-language 40-person team
- Coach all new hire employees from the application process all the way to floor level pallet repair SOP's
- Managed A+ rated inventory (+98.5%) of over 85K pallets across 10 different categories valued $1.7M
- Responsible to manage shift profit and loss by forecasting manufacturing allocation and its correlation to labor
- Entrusted to track and manage a shift payroll of $20K on a weekly basis and report it to our corporate offices
- Negotiated warehouse contracts, company relations, and fielded any concerns for operational timeline
Warehouse Manager
COLUMBIAN LOGISTICS NETWORK
07.2013 - 08.2014
- Manager of 19 employees; creating an efficient and cost-effective team of skilled labor
- Create and hold inventory systems of over 500 SKU's
- Control and responsible for $250M in third party inventory and products (Philip Morris, RJ Reynolds, Lorillard)
- Collaborative spreadsheet planning to maximize inventory levels and maintain a 97.5% logistical efficiency rate
- Proactive in maintaining a real-time inventory system for outside customers, and internal controls alike
- Responsible for warehouse organization and inventory maintenance, resulting in over a 99% accuracy
- Entrusted with maintaining fleet safety; identifying and reporting repairs or fixes to all heavy equipment
- Key manager in maintaining an AIB rating of 'Superior'
- Also part of team responsible for bringing operations to SQF Level II
- Created and upheld first-class customer service to all 40 customers
Department/Cell Supervisor/ Fruit Buyer
GRAY & COMPANY
05.2010 - 07.2013
- Spent 1.5 months in Turkey building relationships with Turkey fruit vendors across 9 different regions
- Negotiate price, shipping, and inventory level agreements with Turkish vendors accounting for $4.5M COGS
- Worked to manage fruit quality by monitoring growers' quality of goods delivered to US with QA counterpart
- Responsible for directly managing and coaching 40 employees; maintaining proper GMP's
- Plan the daily operations for direct reports while managing to a strict production schedule
- Maintain $11.5M in raw fruit inventory (equates to 12.5M lbs.) to assure adequate inventory turn-days
- Strong understanding of FDA, OSHA, and HACCP regulations
- Member of the management team which brought the organization to an Safe Quality Food (SQF) Level III
- Proactive in ADHOC activities to prevent production issues in a cost effective and time sensitive manner
- Worked with engineers to develop a waste water recycling providing the department with $350k in savings yearly
- Fostered relationships with all parties and kept a 98% vendor retention rate
Education
Bachelor of Science - Aviation Business Management and Operations, General Business
Western Michigan University
Kalamazoo, MI05.2010
Skills
- Strategic Enterprise Sales
- Effective Objection Resolution
- Strategic prospecting
- Closing techniques
- Upselling strategies
- Social selling
- Pipeline management
- Team building
- Account management
- Multi-team collaboration
Timeline
Sales Account Executive
OpenLoop Health
04.2024 - Current
Strategic Operations Manager - Senior Account Manager
Northern Logistics Worldwide
06.2015 - 04.2024
Production Manager- Plant Manager, Corporate Relations
CLM Pallet Recycling
08.2014 - 06.2015
Warehouse Manager
COLUMBIAN LOGISTICS NETWORK
07.2013 - 08.2014
Department/Cell Supervisor/ Fruit Buyer
GRAY & COMPANY
05.2010 - 07.2013
Bachelor of Science - Aviation Business Management and Operations, General Business
Western Michigan University
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