Jordan Toney
Behavior Technician
Charlotte,NC
Summary
Multi-talented Shift Manager offering one year and two months of customer service experience and strong track record leading teams through daily operations. Personable and energetic with skill in employee scheduling and inventory management. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Sympathetic Activity Director with passion for conducting recreational and therapeutic activities. In-depth understanding of skill-based programs and activities. Strong program management skills with 2-year history of building effective recreational programs to meet community needs.
Overview
4
4
years of professional experience
Work History
Behavior Technician
ABS Kids
Charlotte, NC
09.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Worked as part of collaborative team to address changing needs of children and families.
- Educated parents and caregivers to apply appropriate behavior management techniques.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Developed individualized plans to address challenging behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Activity Director
Blessed Assurance Adult Day
Matthews, NC
06.2022 - 09.2023
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Created and delivered recreational programs for small and large groups of residents.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Supervised Activities Assistant and conducted performance evaluations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Stretched minimum annual budget of $250 to cover planned activities through creative use of resources
Production Worker
Panera Bread
Charlotte, NC
01.2022 - 05.2022
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
Shift Manager
Arby's
Charlotte, NC
10.2020 - 02.2022
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours and inventory movements.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained back-up associates and led crew members in managing operations of storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- (Quality control) Moving products in and out, ensuring that they are up to date and maintaining standards for better service.
Head Cashier
Food Lion
Charlotte, NC
10.2019 - 06.2020
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Helped customers complete purchases, locate items and join reward programs.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Oversaw group of 7 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
Education
High School Diploma -
Rocky River High School
Rocky River, US 08.2016 - 06.2020
Skills
Training and mentoring
Team Building
Accurate money handling
Negotiation
Staff Management
Customer Service
Sales and marketing
Flexible and Adaptable
Strong Time Management
Strong Interpersonal Skills
Administrative Duties
Writing
Leadership Skills
Relationship-Building
Communication Skills
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Achieved promotions by introducing problem solving skills for the good of the company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Behavior Technician
ABS Kids
09.2023 - Current
Activity Director
Blessed Assurance Adult Day
06.2022 - 09.2023
Production Worker
Panera Bread
01.2022 - 05.2022
Shift Manager
Arby's
10.2020 - 02.2022
Head Cashier
Food Lion
10.2019 - 06.2020
High School Diploma -
Rocky River High School
08.2016 - 06.2020