Jordan Torsen
Phoenix,AZ
Summary
Dynamic professional with a proven track record in customer service and team leadership at Art Morse Auto Repair. Skilled in troubleshooting and quality control, I enhanced customer satisfaction through prompt issue resolution and exceptional service. Dependable and responsible, I fostered a positive work environment, generating repeat business and ensuring operational excellence.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Art Morse Auto Repair
07.2018 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Extrusions Press Operator
Sapa Extrusions
09.2016 - 06.2018
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Followed safety protocols to reduce operating risks on press machinery.
- Improved customer satisfaction by ensuring timely completion of print orders with high-quality standards.
- Followed company policies and OSHA requirements to maintain work safety.
- Used gauges, calipers, and other devices to take measurements and identify problems.
- Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
Lube Service Technician
Jiffy Lube
09.2014 - 07.2016
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Increased repeat business through exceptional customer service and thorough explanations of services performed on the client''s vehicle.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Education
Hudson Bay High School
Vancouver, WA06-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Dependable and responsible
- Troubleshooting
- Excellent communication
- Quality control
- Safety management
Timeline
Assistant Manager
Art Morse Auto Repair
07.2018 - 07.2025
Extrusions Press Operator
Sapa Extrusions
09.2016 - 06.2018
Lube Service Technician
Jiffy Lube
09.2014 - 07.2016
Hudson Bay High School
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