JORDAN TRAULSEN
San Diego,CA
Overview
12
12
years of professional experience
Work History
Closing Department Manager
Fairway Independent Mortgage
07.2020 - Current
- Lead team of 23 direct reports including scheduling hourly employees, hiring/termination, and performance evaluation
- Implemented processes and grow team for new Electronic Closing (eClose) product resulting in 26 months of sustained month over month growth
- Manage complex calendars partnering with internal marketing and external third party partners to develop and facilitate training programs used nationwide
- Oversee shared department e-mail inbox and calendar with ~2,000 emails per day
- Oversee phone communication for 200-500 eSignings per day including diffusing escalations removing roadblocks to ensure eSignings are performed timely and in line with government regulation
- Train and provide on going support to over ~275 branches nation wide on eClose processes in support of company goal (75% of all closings filed via eClose)
- Championed need for additional third party to provide eSign platform software to ensure business continuity and platform continues to meet the needs of branches at scale
- Launched quality assurance practices for each phase of development
San Diego Sales Manager
Capay Organic Farm Fresh To You
02.2015 - 07.2020
- Coached and counseled sales representatives, assisting with individual selling efforts and helping sales representatives reach targets.
- Managed annual event budget of $150,000
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Researched, determined and coordinated ~12-40 viable events per week including price negotiation, payment, staffing, and ensuring appropriate equipment.
- Established and fostered strategic partnerships with San Diego businesses and schools to drive sales growth and create additional opportunities for sales representatives
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Executive Chef
Mia Francesca Group
02.2012 - 01.2015
- Managed and consulted with Davanti restaurants nationwide to improve quality and efficiency
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Opened new Davanti locations. Responsible for establishing and implementing SOPs, building vendor relationships, troubleshooting supply chain, creating novel menus, executing complex meal services and hiring/training over 50 employees.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Scottsdale
Scottsdale, AZ02.2012
Skills
- Business Correspondence and Development
- Schedule Planning
- Process Improvement
- Executive Calendars
- Microsoft Office
- Workflow Improvements
Timeline
Closing Department Manager
Fairway Independent Mortgage
07.2020 - Current
San Diego Sales Manager
Capay Organic Farm Fresh To You
02.2015 - 07.2020
Executive Chef
Mia Francesca Group
02.2012 - 01.2015
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Scottsdale
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