Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Career Objective
Timeline
Generic

JORDAN TUCKER

Atlanta,GA

Summary

Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Consultant

Tasty China
08.2023 - 11.2023
  • Reviewed business finances and back-end administrative procedures.
  • Contributed to the design and development of a menu, strategically crafting items to align seamlessly with the restaurants overarching target audience.
  • Developed comprehensive training programs for both front and back of house teams, ensuring adherence to state-mandated safety and sanitation standards.
  • Collaborated with training managers to ensure a thorough grasp of operational and administrative responsibilities essential for the role
  • Updated business appearance, decor, social media accounts and promotional strategies.

Associate Manger

Cracker Barrel
02.2023 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Assistant General Manager/ Traveling Trainer

Hattie B's Hot Chicken
01.2022 - 03.2023
  • Employing corporate reports to assess sales, gross profit, and inventory operations
  • Conducting daily and weekly inventory audits to maintain congruence between product cost/utilization and quarterly budget allocations
  • Ascertaining customer requirements through pertinent inquiries and active receptiveness to feedback
  • Identifying and communicating instances of substandard work performance and disciplinary concerns to the supervisor
  • Recognizing exemplary staff accomplishments to enhance corporate morale and operational efficacy
  • Delegating assignments to associates based on their skill proficiency to optimize team output
  • Undertaking recruitment and onboarding of associates to fulfill operational requisites
  • Formulating work schedules for staff and allocating specific responsibilities.
  • Visited multiple locations to facilitate staff training and support in the establishments openings.

General Manager

Blaze Pizza LLC
07.2019 - 01.2022
  • Orchestrating and overseeing staff training initiatives, proactively resolving personnel issues, overseeing the recruitment of new personnel, and conducting assessments of employee performance
  • Thoroughly investigating and effectively resolving grievances pertaining to food quality and service standards
  • Strategically managing the scheduling and receipt of food and beverage deliveries, meticulously verifying the contents of deliveries to ensure adherence to both product quality and quantity stipulations
  • Vigilantly monitoring budgets and payroll records, meticulously scrutinizing financial transactions to guarantee compliance with authorization protocols and budgetary provisions
  • Exercising meticulous oversight over food preparation techniques, portion dimensions, and the artful presentation of culinary offerings, all aimed at ensuring that the food is impeccably prepared and presented to meet established standards
  • Methodically maintaining comprehensive records of both food and equipment inventories, thereby ensuring seamless inventory management.

Shift Leader

Willys
02.2018 - 01.2019
  • Provide comprehensive training to employees in the art of food preparation, along with imparting knowledge on service protocols, sanitation practices, and safety procedures
  • Execute a range of financial activities, including cash management, deposit preparation, and payroll administration
  • Supervise and actively engage in the orchestration of kitchen and dining area sanitation endeavors
  • Methodically compile and reconcile cash receipts at the culmination of each day or shift.

Education

High School Diploma -

Osborne High School
Smyrna, GA

Skills

  • Business Development
  • Strategic Planning
  • Adaptability
  • Customer Relationship Management
  • Profit and Loss Control
  • Food Safety and Sanitation
  • Concept Development
  • Compliance Requirements
  • Training Development
  • Menu Development
  • Marketing Strategy
  • Local Marketing

Accomplishments

  • Reduced employee turnover by 27% by creating and implementing a no-cost incentive program.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Set Regional sales records twice within the course of one month through community outreach and excellent costumer service

Certification

Serve Safe

Career Objective

Associate Manger, Cracker Barrel, Canton, GA, Making detailed reports for higher-ups about sales and predicting future trends., Keeping track of what products were in the store and making sure we had enough based on how much people wanted., Doing office tasks like sorting out pay and handling employee benefits., Helping and guiding junior team members when things got tough., Watching how well we were selling things to figure out how we could do better., Planning how much money we might spend each month based on what we thought we'd sell., Organizing special events like holiday deals or seasonal discounts to attract more customers., Setting up times for cleaning, fixing things, and ordering new equipment and tools.

Timeline

Restaurant Consultant

Tasty China
08.2023 - 11.2023

Associate Manger

Cracker Barrel
02.2023 - 09.2023

Assistant General Manager/ Traveling Trainer

Hattie B's Hot Chicken
01.2022 - 03.2023

General Manager

Blaze Pizza LLC
07.2019 - 01.2022

Shift Leader

Willys
02.2018 - 01.2019

High School Diploma -

Osborne High School

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