Jordan Turner
Collinsville,IL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
E & C Cleaning
06.2023 - Current
- Knowledge of proper cleaning procedures, including materials used and equipment operation
- Perform general clean-up of facilities, for example, mopping, vacuuming, polishing, dusting, scrubbing and sanitizing restroom facilities etc
- Ensured accurate inventory and timely restocking of the janitorial closets
- Implemented computerized forms that improved communication with office coordinators to prevent delays and stock-outs on needed supplies
- Kept facilities and grounds safe and in compliance with state, county and city codes
- Able to motivate others to work cooperatively to accomplish common goals
- Supervising and training new hire custodians and encouraging excellence on the job.
Production Associate
Worldwide Technology
08.2022 - 06.2023
- Develop wiring and cables for Manufacturing and building telecommunications equipment parts
- Operating sit-down, stand-and-reach, and walk-behind Forklifts and ensuring safety protocols
- Deliver quality assurance in packaging uninstalled equipment parts in Walk-in and Walk-up cabinets
- Document and report on all damaged product using appropriate paperwork and procedures
- Take pictures of (WUC and WIC) cabinet parts to ensure quality and accuracy, then upload them to Worldwide Technology Software program
- 100% accident-free during 1 year of employment while practicing strict adherence to safety precautions
- Assisted managers, co-workers, and vendors with day-to-day operational requirements
Assistant Manager
Freddy’s Frozen Custard & Steakburgers
07.2017 - 08.2022
- Delegate team members and managers in order to deliver 3 pillars (Quality, Cleanliness, and Hospitality) to our guests
- Appraised staff performance and provided constructive feedback to improve overall productivity.
- Inspect food and supplies products to ensure that safety standards are met.
- Prepare weekly staffing schedules for both FOH and BOH end of the restaurant
- Ensure cash drawers are balanced at open, middle, and close daily
- Conduct interviews, hiring/onboarding, and training new team members
- Address customer inquiries and complaints where needed and overcompensate ensuring guest satisfaction
- Monitor inventory products and order stock items as needed to meet Cost of Sales percentages range in food cost.
- Delivered exceptional service, earning a letter of recognition from Freddy's CEO Ben Simon after receiving 5 star rating on Google.
Education
High School Diploma -
O'Fallon Township High School
O'Fallon, Illinois05.2018
Skills
- Professional Skills
- Customer Service
- Communication Skills
- Problem Solving Skills
- Financial & Staffing Management
- Excellent computer skills with knowledge of Point of Sales Systems (Microsoft Excel), Microsoft Office, and Microsoft Outlook)
- Forklift and Pallet Jack certification
- Organizational skills
- Leadership and teamwork
- Attention to detail
Timeline
Assistant Manager
E & C Cleaning
06.2023 - Current
Production Associate
Worldwide Technology
08.2022 - 06.2023
Assistant Manager
Freddy’s Frozen Custard & Steakburgers
07.2017 - 08.2022
High School Diploma -
O'Fallon Township High School
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