Jordan Turner
Wichita Falls,TX
Summary
Seasoned Customer Service Representative with a proven track record at Results Call Center, adept in handling high-volume calls with efficiency and professionalism. Excelled in active listening and problem-solving, significantly enhancing customer satisfaction. Skilled in Microsoft Office and known for exceptional organizational abilities, consistently deliver results beyond expectations, ensuring swift and effective resolutions.
Overview
14
14
years of professional experience
Work History
Grader
Tyson Foods
07.2023 - Current
- Evaluate products to check conformance with food safety standards.
- Assessed livestock to compare condition, size and weight against company and government standards.
- Completed on-the-job training to learn correct methods for identifying defects.
- Scraped, shaped and bladed for various grades to prepare surfaces.
- Assisted in training 4 employees on 3 tasks to raise quality of work for entire team
- Assessed livestock to compare condition, size and weight against company and government standards
- Completed on-the-job training to learn correct methods for identifying defects
- Evaluated 100+ products to check conformance with food safety standards
- Complied with company policies and OSHA regulations to maintain safe working conditions
- Analyzed raw foods to determine suitability for human and animal consumption
- Detected abnormalities with visual inspections, hand-held instruments and basic physical tests
Dispatcher
AAA Colorado
Colorado Springs, CO
04.2021 - 03.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Sent out drivers to assist 79+ hourly callers based on locations, needs and worker availability.
- Implemented new software systems that improved efficiency within dispatch center operations.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Streamlined dispatch process by organizing resources and routes, optimizing response efforts.
- Directed dispatching, routing, and tracking of 80+ fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to overall success of department.
- Maintained updated and detailed records of calls in physical and electronic database.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Analyzed customer feedback and provided solutions to improve customer service.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Directed dispatching, routing, and tracking of 75+ fleet vehicles
- Sent out drivers to assist 50+ hourly callers based on locations, needs and worker availability
- Closely monitored dispatch board to triage and prioritize over [Ndaily calls
Data Entry Clerk
Fed Ex Warehouse
09.2019 - 03.2021
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Secured and protected data from unauthorized access by complying with security protocols.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Data Entry Clerk
KTI Talent Indicator
12.2018 - 02.2019
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Secured and protected data from unauthorized access by complying with security protocols.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Collated and organized data entry documents into filing systems for easy access.
Customer Service Representative
WDS Global
02.2014 - 05.2018
- Properly directed inbound calls in phone queues to improve call flow.
- Made calls to clients to to see when they we're coming to make a payment onto their account if they was behind.
- Set dates up for them to come in to make a payment on the account
- Utilized sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers.
- Enhanced patient satisfaction by effectively managing inbound and outbound calls, addressing inquiries, and providing information.
- Reviewed and processed more 100 inbound and outbound calls each day.
- Effectively managed high volume of inbound and outbound calls, ensuring timely responses to customer inquiries.
- Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Navigated through multiple systems simultaneously during calls, providing a seamless experience for clients and maintaining overall call efficiency.
- Maintained accurate documentation of inbound and outbound shipments, facilitating timely order processing and delivery.
- Handled inbound calls professionally while addressing client concerns swiftly leading towards a satisfactory resolution.
Customer Services Representative
USA800
10.2012 - 05.2014
- Collected payments and took orders for hickory farms
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Properly directed inbound calls in phone queues to improve call flow.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Results Call Center
08.2010 - 06.2012
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma - Business
Wichita Falls High School, United States
Wichita Falls, United States2010
Skills
- Multitasking
- Microsoft Excel
- Excellent Communication
- Microsoft Office
- Data Entry
Timeline
Grader
Tyson Foods
07.2023 - Current
Dispatcher
AAA Colorado
04.2021 - 03.2023
Data Entry Clerk
Fed Ex Warehouse
09.2019 - 03.2021
Data Entry Clerk
KTI Talent Indicator
12.2018 - 02.2019
Customer Service Representative
WDS Global
02.2014 - 05.2018
Customer Services Representative
USA800
10.2012 - 05.2014
Customer Service Representative
Results Call Center
08.2010 - 06.2012
High School Diploma - Business
Wichita Falls High School, United States