Jordan Turner
Framingham,MA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Hilton
Natick, MA
11.2023 - Current
- Provided information about hotel amenities, services, and local attractions.
- Kept accurate records of guest transactions.
- Answered phones, responded to inquiries, and took messages.
- Addressed customer needs in a timely manner.
- Arranged tours, taxis or restaurant reservations for customers.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Scheduled reservations for groups and special events.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Identified needs of customers promptly and efficiently.
Sales Representative
Vector Marketing and Cutco Products
07.2020 - 08.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Analyzed customer feedback to improve products and services.
- Negotiated deals and handled complaints or objections.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Analyzed market trends to identify potential sales opportunities.
- Negotiated pricing contracts with customers to maximize profits.
- Prepared and delivered appropriate presentations on products and services.
Sales Associate
Staples
Framingham, MA
07.2017 - 11.2017
- Provided accurate information about products, prices and services.
- Answered customer inquiries regarding product features, pricing, and availability.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Associate of Science - General Studies of Science
Massachusetts Bay Community College
Wellesley Hills, MA05-2025
High School Diploma -
Framingham High School
Framingham, MA06-2019
Bachelor of Science - Information Technology
University of Massachusetts, Boston
Boston, MASkills
- Time management
- Customer service
- Marketing
- Mail and packages
- Team building
- Reservations
- Microsoft office
- Problem-solving skills
Affiliations
- Travel
- Golf
- Games
- Reading
- Planning events
Timeline
Front Desk Agent
Hilton
11.2023 - Current
Sales Representative
Vector Marketing and Cutco Products
07.2020 - 08.2020
Sales Associate
Staples
07.2017 - 11.2017
Associate of Science - General Studies of Science
Massachusetts Bay Community College
High School Diploma -
Framingham High School
Bachelor of Science - Information Technology
University of Massachusetts, Boston
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