Jordan Turner
Phoenix,AZ
Summary
Top performing team member and leader with a history of exceeding expectations. 10 years of customer facing experience working well in a fast-paced environment with proven expertise in customer service. Observant at all times to avoid accidents or incidents. Works well in environments with minimal supervision. Reliable employee with excellent time management and problem-solving skills that's motivated to create memorable guest experiences, with a strong commitment to create and maintain a clean and organized environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Server
Lakeside Bar & Grill
02.2025 - Current
- Performed opening and closing duties, printed sales reports, and set up for incoming shifts.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Proactively fill gaps and act as a leader while encouraging positivity.
Bartender
Buffalo Chip Saloon and Steakhouse
12.2016 - 12.2024
- Prepared and served a wide range of beverages for a high volume bar, ensuring adherence to standardized recipes and customer preferences
- Maintained a clean and organized bar area, restocking supplies and managing inventory to ensure efficient service during peak hours
- Delivered exceptional customer service by engaging with patrons, taking orders, and addressing any inquiries or concerns in a friendly and professional manner
- Managed cash and credit transactions accurately, balancing the cash register at the end of each shift to ensure financial accountability
- Collaborated with kitchen and waitstaff to coordinate food and beverage orders, ensuring timely and accurate delivery to customers
- Implemented responsible alcohol service practices, verifying customer age and monitoring consumption to promote a safe and enjoyable environment
- Assisted in the training and onboarding of new staff members, providing guidance on bar operations and customer service standards
- Contributed to promotional events and themed nights, enhancing the overall guest experience and increasing customer engagement
Baker
Costco
12.2020 - 01.2023
- Complied with health and safety codes to protect staff and customers
- Trained and supervised new employees on bakery operations and procedures
- Maintained accurate inventory of baking supplies and ingredients
- Produced consistently high-quality baked goods for customers and maintained bakery equipment including ovens and mixers
- Collaborated with team members to complete tasks and maintain smooth running of bakery
- Managed customer service operations, including taking orders and resolving complaints
- Cleaned and maintained kitchen equipment and oven
- Replenished and rotated food items, following correct food cooling and storage procedures
Bartender/Server
Chilleens on 17
02.2015 - 07.2016
- Provided exceptional customer service by efficiently taking orders, serving food and beverages, and addressing customer inquiries and concerns
- Prepared and served a variety of alcoholic and non-alcoholic beverages, ensuring compliance with all health and safety regulations
- Managed cash and credit transactions accurately, balancing the register at the end of each shift
- Maintained cleanliness and organization of the bar and dining areas, ensuring a welcoming environment for guests
- Collaborated with kitchen staff to ensure timely and accurate delivery of food orders
- Assisted in training new staff members, sharing knowledge of menu items and service protocols
- Promoted daily specials and upsold menu items to enhance customer experience and increase sales
- Resolved customer complaints and issues promptly, maintaining a high level of customer satisfaction
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05.2012
Skills
- Customer Service
- Safe Service Compliance
- Suggestive selling
- Mixology
- Cash Handling
- Multitasking
- Communication
- Inventory Management
- Attention to Detail
- Time Management
- Problem-Solving
- Product Knowledge
Certification
- Food handlers card - Valid Through 12/31/26
- Liquor license - Valid Through 12/31/26
Timeline
Bartender/Server
Lakeside Bar & Grill
02.2025 - Current
Baker
Costco
12.2020 - 01.2023
Bartender
Buffalo Chip Saloon and Steakhouse
12.2016 - 12.2024
Bartender/Server
Chilleens on 17
02.2015 - 07.2016
High School Diploma -
Boulder Creek High School
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