Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Urban

Eureka,MT

Summary

Confident and eager learner with a strong ability to master new concepts quickly. Proven track record in delivering exceptional customer service and support. Excellent communication skills enhance customer satisfaction and foster positive experiences. Committed to hard work and perseverance in achieving results.

Overview

3
3
years of professional experience

Work History

Barista

Dutch Bros
Eureka, California
05.2024 - Current
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated cash registers to process customer payments.
  • Managed cash register and processed transactions with accuracy and integrity.

Associate

In-N-Out Burger
Eureka, California
05.2024 - Current
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted customers with selecting items and answering questions about products.
  • Collaborated with other departments to ensure successful product launches.

Outside Services/Golf Pro Shop Assistant

Baywood Golf Club
Arcata , California
05.2024 - 11.2024
  • Performed daily closing functions and maintained accountability for shift-closing reports
  • Organized inventory of products to ensure accurate record keeping.
  • Resolved customer issues courteously while maintaining a professional demeanor.
  • Attended daily meetings and contributed ideas for improvement.
  • Modeled professional conduct and safety awareness across facility grounds.
  • Handled incoming phone calls from current or prospective members of the facility.

Professional Car Detailer

Harper Morots
Eureka , CA
06.2022 - 06.2024
  • Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
  • Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
  • Communicated effectively with customers regarding services offered by the business.
  • Performed preventative maintenance to maintain proper functioning of service tools and equipment.

Education

High School Diploma -

Eureka High School
Eureka, CA
07-2023

Skills

  • Confident
  • Outgoing personality
  • Exceptional customer service
  • Professionalism
  • Attention to detail
  • Problem solving
  • Team leadership
  • Adaptive and creative
  • Conflict mediation
  • Time management
  • Positive and professional
  • Speedy and efficient
  • Customer service
  • Cash handling
  • Sales techniques
  • Product knowledge

Timeline

Barista

Dutch Bros
05.2024 - Current

Associate

In-N-Out Burger
05.2024 - Current

Outside Services/Golf Pro Shop Assistant

Baywood Golf Club
05.2024 - 11.2024

Professional Car Detailer

Harper Morots
06.2022 - 06.2024

High School Diploma -

Eureka High School

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