Jordan Vae
Pittsburg,CA
Summary
Hardworking employee enthusiastic about learning & being apart of your company’s team. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Ramp Agent
American Airlines
San Francisco, CA
07.2023 - Current
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Operated equipment while observing standard safety procedures in extreme weather conditions
- Operated moving truck safely to deliver items to aircraft destination through tight spaces & busy facilities.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
Ramp Service Agent
United Airlines
San Francisco, CA
11.2022 - 07.2023
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 80 daily flights.
Material Handler
Tesla Factory
Fremont, Ca
02.2021 - 11.2022
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Transported inventory items to appropriate locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Packed items into appropriate containers for shipment.
Maintenance Technician
Wyndham Hotels & Resorts
North Las Vegas, NV
07.2019 - 08.2020
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Customer Service Lead
Murphy’s USA
North Las Vegas, NV
06.2016 - 11.2016
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Customer Service Representative
UnitedHealthCare
North Las Vegas, NV
09.2017 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Diploma -
Canyon Spring High School
North Las Vegas, NV06.2015
Skills
- Forklift Certification
- Deicing of Aircraft
- Item Transport
- Sorting and Labeling
- Cargo and Freight
- Loading and Unloading
- Operated various types of equipment such as conveyor belts, push-back tractors and tugs
References
Wila S.
United Airlines Crew Chief
(206) 401-2230
Resty De La Cruz
United Airlines Crew Chief
(650) 784-1739
Vegas M.
United Airlines Dispatcher
(562) 714-3467
Timeline
Ramp Agent
American Airlines
07.2023 - Current
Ramp Service Agent
United Airlines
11.2022 - 07.2023
Material Handler
Tesla Factory
02.2021 - 11.2022
Maintenance Technician
Wyndham Hotels & Resorts
07.2019 - 08.2020
Customer Service Representative
UnitedHealthCare
09.2017 - 12.2018
Customer Service Lead
Murphy’s USA
06.2016 - 11.2016
Diploma -
Canyon Spring High School