Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jordan Van Ross

Jordan Van Ross

Swanbourne

Summary

I am a dedicated and reliable professional with extensive experience in customer service and a proven ability to excel in team environments. Known for being a collaborative team player with a strong track record of meeting and exceeding KPIs through goal-oriented strategies. Skilled in fostering positive customer relationships and delivering exceptional service while consistently achieving performance targets. Eager to bring a commitment to excellence and a results-driven approach to a dynamic team.

Overview

11
11
years of professional experience

Work History

Claims Officer

Club Marine
09.2024 - Current
  • Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
  • Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
  • Reduced claims processing time by streamlining documentation and communication procedures.
  • Collaborated closely with Internal assessor Specialist James to assist in preparing and finalizing buy-back offers for tenders, ensuring fair and efficient outcomes.
  • Maintained strong working relationships with platinum dealers, repairers, and assessors across Western Australia through regular meetings and proactive engagement.
  • Managed a comprehensive claims portfolio with a forward-thinking approach to prevent Code of Practice (CoP) breaches and ensure compliance with industry standards.
  • Acted as the primary contact and referral point for the entire Western Australia claims team, providing guidance, support, and subject matter expertise.

Sales Associate

Popeyes Supplements
01.2023 - 06.2024
  • Maintained an accurate customer database that improved customer segmentation and targeting efforts
  • Exceeded sales targets, resulting in an increase in overall store sales
  • Managed product returns and exchanges, ensuring adherence to store policies and enhancing customer trust

Energizer

X Movement
09.2022 - 06.2024
  • Developed and delivered engaging curriculum on Australian sports, including Australian Rules Football, cricket, and netball, tailored to different age groups and skill levels.
  • Fostered a positive and inclusive environment that encouraged teamwork, sportsmanship, and active participation among students.
  • Assessed student performance and provided constructive feedback to support skill development and improve overall understanding of the sports.

Senior Case Manager

Gallagher Bassett
10.2016 - 05.2022
  • Managed complex workers' compensation cases, coordinating medical treatment, rehabilitation, and return-to-work plans to ensure optimal outcomes for injured workers.
  • Conducted comprehensive case assessments, including evaluating medical reports, work capacity, and individual needs to develop tailored case management strategies.
  • Collaborate with healthcare providers, employers, and legal teams to develop and implement effective return-to-work plans and rehabilitation strategies.
  • Serve as the primary point of contact for injured employees, employers, and other stakeholders, providing updates, addressing concerns, and facilitating communication.
  • Monitored case progress and outcomes, providing regular updates to stakeholders and making adjustments to strategies based on evolving circumstances.
  • Monitor case metrics and trends, prepare detailed reports on case status, outcomes, and performance for internal review and client reporting.
  • Prepare and present detailed reports on case status, performance metrics, and outcomes to internal stakeholders and clients.
  • Provided mentorship and guidance to junior case managers, sharing expertise and best practices to enhance team performance and case management effectiveness.

Corporate Information Support Officer

Department of Parks and Wildlife
05.2014 - 06.2016
  • Efficiently managed the receipt, sorting, and distribution of incoming and outgoing mail, ensuring timely delivery to departmental staff and external stakeholders.
  • Coordinated with various departments to handle and prioritize urgent and sensitive correspondence, ensuring proper handling and confidentiality.
  • Accurately enter and update data into various databases and information management systems related to parks, wildlife, and departmental operations.
  • Organize and file documents and records, both physical and digital, ensuring easy retrieval and compliance with record-keeping policies.
  • Handle sensitive and confidential information with discretion and in accordance with departmental policies.
  • Monitor and manage office supplies related to data entry and mail room functions, including ordering and inventory control.
  • Provide assistance to department staff and the public with mail and data-related inquiries and requests.

Education

Graduated -

Christ Church Grammar School
01.2012

Certificate - Customer Contact – Certificate 11

Skills

  • Claims analysis
  • Investigation techniques
  • Policy interpretation
  • Insurance regulations

Timeline

Claims Officer

Club Marine
09.2024 - Current

Sales Associate

Popeyes Supplements
01.2023 - 06.2024

Energizer

X Movement
09.2022 - 06.2024

Senior Case Manager

Gallagher Bassett
10.2016 - 05.2022

Corporate Information Support Officer

Department of Parks and Wildlife
05.2014 - 06.2016

Certificate - Customer Contact – Certificate 11

Graduated -

Christ Church Grammar School

Similar Profiles

CREATE PROFILE