ArcGIS Pro
Jordan Velez
Inspector
Springfield,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Housing Inspector
Northampton Housing Authority
Northampton, MA
03.2023 - Current
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Made and submitted reports detailing finding and any actions taken.
Housing Inspector
Way Finders
Springfield, MA
09.2022 - 03.2023
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
- Commented on functionality and condition of HVAC components.
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Carefully evaluated use of government property to determine compliance with HUD requirements.
Program Specialist
Way Finders
Springfield, MA
11.2021 - 09.2022
- Communicated with people from various cultures and backgrounds on application process.
- Remained familiar with current U.S Department od Housing and Urban Development ever changing regulations as they related to section 8.
- Accurately calculated household income and complete data entry to determine housing assistance payments.
- Effectively controlled the release of proprietary and confidential information for general client list
Housing Inspector
Springfield Housing Authority
Springfield, MA
08.2018 - 11.2021
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Performed Housing Quality Standards inspections including initial inspections, annual re-certification inspections, condition inspections and all re-inspections of failed units.
- Insured that acceptability criteria and performance requirements for all Section 8 dwelling units is in compliance both at commencement of assisted occupancy and throughout the assisted tenancy.
Program Specialist
Springfield Housing Authority
Springfield, MA
04.2018 - 08.2018
- Remained familiar with current U.S Department od Housing and Urban Development ever changing regulations as they related to section 8.
- Accurately calculated household income and complete data entry to determine housing assistance payments.
- Effectively controlled the release of proprietary and confidential information for general client list
Call Center Representative
Sutherland Global Service
Rochester, NY
04.2016 - 11.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
Sales Associate
Sprint
Hadley, MA
02.2015 - 04.2016
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
MBA - Management Information Systems
Inter American University of Puerto Rico San German
San German, PR 08.2009 - 05.2012
Bachelor of Arts - Hotel Management
Inter American University of Puerto Rico Aguadilla
Aguadilla, PR 08.2004 - 05.2008
Master of Science - Public Administration
Northeastern University
Boston, MA 08.2021 - Current
Skills
GIS
Public Budgeting
Policy Analysis
Program Evaluation
Performance Management
Business Operations
Critical Analysis
Bilingual (English/Spanish)
Affiliations
American Society for Public Administration
Software
HAB
Yardi
Citrix
Timeline
Housing Inspector
Northampton Housing Authority
03.2023 - Current
Housing Inspector
Way Finders
09.2022 - 03.2023
Program Specialist
Way Finders
11.2021 - 09.2022
Master of Science - Public Administration
Northeastern University
08.2021 - Current
Housing Inspector
Springfield Housing Authority
08.2018 - 11.2021
Program Specialist
Springfield Housing Authority
04.2018 - 08.2018
Call Center Representative
Sutherland Global Service
04.2016 - 11.2017
Sales Associate
Sprint
02.2015 - 04.2016
MBA - Management Information Systems
Inter American University of Puerto Rico San German
08.2009 - 05.2012
Bachelor of Arts - Hotel Management
Inter American University of Puerto Rico Aguadilla
08.2004 - 05.2008