ArcGIS Pro
Jordan Velez
Inspector
Springfield,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Housing Inspector
Northampton Housing Authority
Northampton , MA
2023.03 - Current
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Made and submitted reports detailing finding and any actions taken.
Housing Inspector
Way Finders
Springfield , MA
2022.09 - 2023.03
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
- Commented on functionality and condition of HVAC components.
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Carefully evaluated use of government property to determine compliance with HUD requirements.
Program Specialist
Way Finders
Springfield , MA
2021.11 - 2022.09
- Communicated with people from various cultures and backgrounds on application process.
- Remained familiar with current U.S Department od Housing and Urban Development ever changing regulations as they related to section 8.
- Accurately calculated household income and complete data entry to determine housing assistance payments.
- Effectively controlled the release of proprietary and confidential information for general client list
Housing Inspector
Springfield Housing Authority
Springfield , MA
2018.08 - 2021.11
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Performed Housing Quality Standards inspections including initial inspections, annual re-certification inspections, condition inspections and all re-inspections of failed units.
- Insured that acceptability criteria and performance requirements for all Section 8 dwelling units is in compliance both at commencement of assisted occupancy and throughout the assisted tenancy.
Program Specialist
Springfield Housing Authority
Springfield , MA
2018.04 - 2018.08
- Remained familiar with current U.S Department od Housing and Urban Development ever changing regulations as they related to section 8.
- Accurately calculated household income and complete data entry to determine housing assistance payments.
- Effectively controlled the release of proprietary and confidential information for general client list
Call Center Representative
Sutherland Global Service
Rochester , NY
2016.04 - 2017.11
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
Sales Associate
Sprint
Hadley , MA
2015.02 - 2016.04
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
MBA - Management Information Systems
Inter American University of Puerto Rico San German
San German, PR 2009.08 - 2012.05
Bachelor of Arts - Hotel Management
Inter American University of Puerto Rico Aguadilla
Aguadilla, PR 2004.08 - 2008.05
Master of Science - Public Administration
Northeastern University
Boston, MA 2021.08 - Current
Skills
GIS
Affiliations
American Society for Public Administration
Software
HAB
Yardi
Citrix
Timeline
Housing Inspector
Northampton Housing Authority
2023.03 - Current
Housing Inspector
Way Finders
2022.09 - 2023.03
Program Specialist
Way Finders
2021.11 - 2022.09
Master of Science - Public Administration
Northeastern University
2021.08 - Current
Housing Inspector
Springfield Housing Authority
2018.08 - 2021.11
Program Specialist
Springfield Housing Authority
2018.04 - 2018.08
Call Center Representative
Sutherland Global Service
2016.04 - 2017.11
Sales Associate
Sprint
2015.02 - 2016.04
MBA - Management Information Systems
Inter American University of Puerto Rico San German
2009.08 - 2012.05
Bachelor of Arts - Hotel Management
Inter American University of Puerto Rico Aguadilla
2004.08 - 2008.05
Similar Profiles
Daniel SantiagoDaniel Santiago
Ramp Agent at Lehigh Northampton Airport AuthorityRamp Agent at Lehigh Northampton Airport Authority
Lashanda BrownLashanda Brown
Regional Manager at Dallas Housing AuthorityRegional Manager at Dallas Housing Authority
Lashunda GatesLashunda Gates
Call Center Specialist at Fort Wayne Housing AuthorityCall Center Specialist at Fort Wayne Housing Authority