Jordan Ventura
Lancaster,CA
Summary
Dynamic Shift Leader at Dutch Bros with a proven track record in team motivation and exceptional customer service. Skilled in cash handling and training, I foster a collaborative environment that enhances guest loyalty and operational efficiency. Committed to achieving goals while maintaining high standards of cleanliness and organization.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dutch Bros
10.2024 - Current
- Trained team members on beverage preparation and customer service protocols.
- Monitored inventory levels to ensure product availability and minimize waste.
- Assisted in maintaining cleanliness and organization of workstations during high-volume shifts.
- Provided exceptional customer service to enhance guest experience and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Hospital Volunteer
Antelope Valley Medical Center
02.2024 - 10.2024
- Assisted patients with daily activities, enhancing comfort and well-being.
- Supported healthcare staff by organizing supplies and maintaining cleanliness in patient areas.
- Engaged with patients to provide emotional support, promoting a positive hospital environment.
Education
High School Diploma -
Lancaster High School
Lancaster, CAAssociate of Science - Nursing
College of The Canyons
Valencia, California, CA11-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
Timeline
Shift Leader
Dutch Bros
10.2024 - Current
Hospital Volunteer
Antelope Valley Medical Center
02.2024 - 10.2024
High School Diploma -
Lancaster High School
Associate of Science - Nursing
College of The Canyons