SOQL, SOSL, SQL
Jordan Viehmeyer
Salesforce Administrator
Canton,MI
Summary
As a data-driven professional with Salesforce Development &
Administration expertise, holding certifications as a Salesforce
Certified Administrator and Associate. I excel in crafting and
managing robust Salesforce solutions to boost business growth. I
approach challenges as opportunities to innovate, leveraging my
hands-on experience and theoretical knowledge. My passion for
Salesforce drives me to continuously seek new ways to exceed
business objectives, and I'm always ready to tackle complex issues
for outstanding results.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Salesforce Administrator & Sr. Support Engineer
S-Docs, Inc.
Ann Arbor, MI
04.2023 - Current
- Proficient in advanced Salesforce configuration, including custom object and field creation, record type setup, page layout design, and workflow automation.
- Seasoned in proficient user and permission management, diligently safeguarding data security, optimizing data hygiene, ensuring stringent privacy compliance, and establishing highly efficient user access control practices with a strong focus on the principle of least privilege.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled in data management, including data import/export, data cleansing, report and dashboard building, validation rules, and data migration projects.
- Collaboratively supports and enhances the performance of all cross-functional teams within the organization, ensuring seamless alignment of Salesforce solutions with diverse business requirements and objectives.
Sr. Product Support Specialist
Carbon3D
Atlanta, GA
04.2022 - 04.2023
- Key role in enhancing/assisting the Salesforce Team on Salesforce Service Cloud initiatives, including automation, dynamic layouts,proof of concept documents, and software requirement specifications.
- Led service operations for assigned cases, serving as the primary contact for customer inquiries, conducted end-user training, and swiftly addressed technical issues.
- Took full ownership of customer concerns, managing initial troubleshooting, identifying root causes, and ensuring efficient issue resolution or escalation, consistently exceeding customer expectations.
- Collaborated on high-severity requests and issue escalations, providing timely and effective solutions.
- Facilitated seamless communication between customers and cross-functional teams to ensure the successful and on-time delivery of solutions, conveying project progress to stakeholders.
- Demonstrated exceptional customer-facing skills, problem-solving abilities, adaptability to new technologies, as well as reading and interpreting complex telemetry data using Splunk.
Sr. Coordinator of Customer Solutions
Promethean
Alpharetta, GA
11.2021 - 03.2023
- Collaborated with colleagues to co-create tools within Salesforce, streamlining troubleshooting workflows and enhancing process efficiency.
- Coordinated and developed internal tools, including scripts for automating ADB access for Android devices, promoting seamless cross-functional collaboration.
- Designed flowcharts for the Tier 1 team to address customer issues methodically, ensuring systematic problem-solving.
- Leveraged products like Jira and Atlassian to communicate issues with product owners and developers, facilitating effective issue tracking and resolution.
- Collaborated with the product team on investigations, case analysis, and bug triage meetings, contributing to product improvement and issue resolution.
Technical Customer Support Representative
Promethean
Alpharetta, GA
04.2020 - 11.2021
- Designed and implemented an interactive menu system using Adobe XD, reducing the time required to guide customers through troubleshooting processes, enhancing the customer experience.
- Designed, developed, and tested batch files to allow teammates with less PowerShell knowledge to execute batch scripts allowing them to access the remote panels and interact with them.
- Maintained meticulous case notes for each customer inquiry, ensuring a clear record of customer interactions.
- Diagnosed complex software and hardware issues, ensuring precise identification of root causes.
- Proficiently resolved customer inquiries by utilizing a knowledge base, critical thinking, and effective problem-solving techniques.
Education
Bachelor of Science - Software Engineering
Kennesaw State University
Marietta, GA 01.2017 - Current
Skills
Relational Database Management
Software
Apex, Java, Python, HTML, CSS, VisualForce, JavaScript
Lightning Flows
Service Cloud, Marketing Cloud, Service Cloud
Lightning Web Component Development
Omni-Channel
Certification
Certified Salesforce Administrator
Timeline
Certified Salesforce Administrator
05-2023
Salesforce Administrator & Sr. Support Engineer
S-Docs, Inc.
04.2023 - Current
Sr. Product Support Specialist
Carbon3D
04.2022 - 04.2023
Sr. Coordinator of Customer Solutions
Promethean
11.2021 - 03.2023
Technical Customer Support Representative
Promethean
04.2020 - 11.2021
Bachelor of Science - Software Engineering
Kennesaw State University
01.2017 - Current