Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jordan Vig

Hastings,MN

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

7
7
years of professional experience

Work History

Waitress/Bartender

The Confluence Hotel
Hastings, MN
07.2023 - Current
  • Assisted other wait staff members in times of heavy customer traffic.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Replenished beverages when necessary.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Set up tables in between patrons to reduce wait times.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Answered questions about menu items, ingredients, and pricing.
  • Provided accurate change for cash transactions using a cash register system.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Took orders for food and drinks and delivered them to guests.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Performed basic math calculations when computing bills for customers' meals.
  • Developed positive relationships with regular customers through friendly conversation.
  • Trained new employees to perform duties.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Processed payments accurately using cash registers or POS systems.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Presented food and beverages to guests at tables.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Prepared checks accurately and processed payments promptly.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Informed customers of daily specials and signature menu items.
  • Bussed tables as needed during peak hours.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Stocked service areas with supplies during slow periods.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated daily specials to customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Correctional Officer

State Of Minnesota
Bayport, MN
08.2024 - 03.2025
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Took prisoners into custody and escorted to locations within and outside facility.
  • Inspected cells and conducted random searches of common areas.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Performed head counts, checking cells for missing inmates.
  • Facilitated communication between inmates and facility staff, including relaying requests and grievances.
  • Detected potential threats and quickly defused conflicts.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.

Lawn Care Technician

Precision Landscaping & Construction Inc
Hastings, MN
08.2023 - 04.2024
  • Utilized hand tools and power equipment safely to maintain lawns and garden beds.
  • Raked, mulched and composted leaves.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Utilized power tools such as mowers, trimmers, blowers, and edgers.
  • Performed regular lawn maintenance tasks including mowing, trimming, and edging to enhance curb appeal.
  • Conducted routine maintenance on all power tools used during job duties.
  • Maintained cleanliness of work area by removing debris from job sites.
  • Checked equipment for safety before use.
  • Trimmed flowers and cleaned flower beds.
  • Maintained equipment in good working condition, performing regular checks and minor repairs.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Operated a truck with a snow plow.
  • Maintained snow removal route.
  • Performed preventive maintenance on vehicles and heavy equipment.
  • Inspected vehicle for mechanical items and safety issues prior to operating.
  • Operated snow plow equipment to remove snow from roadways and parking lots.
  • Utilized GPS systems for mapping out routes efficiently.
  • Applied ice melting agents to roads or walkways as necessary.
  • Provided assistance with emergency response operations if needed.
  • Communicated with supervisors regarding job progress or any changes in plans or operations.
  • Reported any damage to supervisor immediately.

Parts Manager

Kings Cove Marina
Hastings, MN
04.2023 - 08.2023
  • Assisted in developing a system for tracking special orders.
  • Oversaw inventory management, ensuring optimal stock levels for efficient operations.
  • Coordinated with service department to ensure availability of necessary parts for repairs.
  • Created reports to track inventory usage and performance metrics.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Prepared and managed the parts department budget, including forecasting and expense control.
  • Utilized parts management software for inventory tracking and order processing.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Completed investigations into complaints, incidents and accidents at work sites.
  • Collaborated with other departments to ensure timely deliveries.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Developed and maintained positive working relationships with vendors.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.

LDAR Technician

Insight Enviormental
Rosemount, MN
01.2023 - 05.2023
  • Performed regular audits on company's current LDAR program ensuring its effectiveness.
  • Analyzed data collected during LDAR operations to assess compliance with applicable regulations.
  • Conducted hazardous categorization tests to identify unknown materials for proper labeling and subsequent disposal.
  • Produced environmental assessment reports by tabulating data and preparing charts and graphs.
  • Collected, recorded, and reported data on emissions from leaking valves in accordance with environmental regulations.
  • Inspected facilities to monitor compliance with regulations governing asbestos, lead or wastewater.
  • Identified sources of fugitive emissions using infrared cameras or other specialized tools.
  • Communicated effectively with clients, staff members and peers, promoting development of long-term, productive professional relationships.
  • Operated leak detection instruments for the purpose of determining the presence and location of leaks in process equipment.
  • Decontaminated test field equipment used to test air and soil pollutants.
  • Recorded test results, photographs and summaries of visual observations to document lab or field data.
  • Performed daily inspections of LDAR equipment and components to identify potential problems.
  • Prepared detailed records of instrument calibrations and repairs as required by regulatory agencies.

Resident Assistant Team Lead

Benedictine Living Community Regina
Hastings, MN
01.2022 - 01.2023
  • Offered training and support to keep team members motivated and working toward objectives.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Served as a first responder to emergencies, implementing crisis management protocols efficiently.
  • Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
  • Aided residents with ambulation or walker, cane and wheelchair use.
  • Collaborated with housing staff to coordinate move-in and move-out processes for residents.
  • Transported residents to activities and meals.
  • Accompanied and supervised students during meals.
  • Compiled residents' daily activities and quantities of supplies used to prepare reports
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Encouraged participation from all residents in order to create a strong sense of community within the residence hall.
  • Maintained accurate records of incidents that occurred in the residence hall.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Barn Manager

True North Ranch
Hastings, MN
09.2021 - 01.2022
  • Provided training to new staff on proper handling techniques and safety procedures for equine care.
  • Developed and implemented barn management strategies to ensure safety of horses and staff.
  • Mucked stalls and cleared manure out of paddocks.
  • Cleaned and prepared stalls for newly acquired horses.
  • Communicated effectively with owners regarding their horse's progress or medical needs.
  • Assigned tasks to staff members for daily care of the barn.
  • Delivered basic equine medical care skills such as bandaging, wrapping and medication administration.
  • Inspected water troughs weekly to identify and repair leaks.
  • Supervised feeding schedules according to individual requirements of each horse.
  • Ensured that all barn personnel followed safety protocols when working with horses.
  • Performed routine maintenance checks on tack, fences, gates and other equipment used in the barn.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Scheduled regular veterinary visits for horses under care at the facility.
  • Maintained records of horse health, feed, equipment, medications, and supplies.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Blanketed horses to maintain warmth during inclement weather.
  • Responded quickly to emergency situations involving horses such as colic or injury.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Cared for horses by blanketing, cleaning stalls, feeding and watering.
  • Created a budget for purchasing additional supplies or equipment needed in the barn.
  • Reviewed performance evaluations for all personnel employed by the stable.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated activities between farriers, veterinarians, trainers and other professionals involved in providing services to horses at the facility.
  • Performed simple farm maintenance such as fence repair and equipment troubleshooting.
  • Cultivated relationships with suppliers who provide quality products at competitive prices.
  • Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
  • Inspected stalls regularly to ensure cleanliness and appropriate bedding material was provided for each horse.
  • Ordered feed, bedding and farm supplies and tracked inventory.
  • Monitored inventory levels of hay, grain, supplements, shavings, and other necessary items needed in the barn.
  • Instructed staff on methods of cleaning stalls efficiently while maintaining animal welfare standards.
  • Operated a variety of machinery and tools safely and efficiently.

Receptionist

Midwest Recreational Clearinghouse (CrankyApe)
Hastings, MN
04.2021 - 10.2021
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Greeted visitors and provided them with assistance.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Managed company database and ensured the accuracy of contact information.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Wait Staff Member

Las Margaritas Restaurant
Hastings, MN
06.2020 - 06.2021
  • Provided exceptional service to high volume of daily customers.
  • Informed customers of daily specials and signature menu items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Handled special customer requests for separate checks and menu substitutions.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Stocked service areas with supplies during slow periods.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Prepared tables by setting up linens, silverware and glassware.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Presented menus and answered questions regarding items.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Trained new employees on restaurant procedures and plating techniques.
  • Complied with health department regulations regarding sanitation standards when handling food items.
  • Trained new employees to perform duties.

Administrative Assistant

Hastings Chrysler Center
Hastings, MN
10.2020 - 04.2021
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Drove customer feedback to deliver information to management for corrective action.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted visitors and provided general information about the company.
  • Directed customer inquiries to appropriate department personnel.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Proofread content for typo-free emails and documentation.

Military Police Officer

United States Naval Service
Norfolk, VA
11.2017 - 02.2021
  • Composed reports on daily activities and incidents, which encompassed theft, and damage to property, presence of unauthorized individuals and other unexpected situations.
  • Mitigated risk with immediate emergency response security.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Enforced military laws and regulations.
  • Maintained weapons qualifications through regular firearms training exercises.
  • Completed regular patrols of assigned areas within operations areas.
  • Provided physical security and law enforcement services to military personnel, facilities, and resources.
  • Maintained detailed records and logs of all incidents and actions taken during shifts.
  • Patrolled specific areas on foot and on motorized conveyance to respond promptly to calls for assistance.
  • Provided physical security for designated areas, including weapon storage facilities and sensitive information centers.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Attained staff feedback to deliver information to superiors for corrective action.

Education

CENSEC Certificate -

Naval Military Police Training
San Antonio, TX
03-2018

Certificate -

Naval Basic Training
Great Lakes, IL
01-2018

High School Diploma -

Park High School
Cottage Grove, MN
06-2015

Some College (No Degree) - Wildlife And Fisheries

Unity Environmental University
New Gloucester, ME

Skills

  • Customer service
  • POS systems
  • Order taking
  • Menu knowledge
  • Cash handling
  • Table setup
  • Time management
  • Team collaboration
  • Communication skills
  • Conflict resolution
  • Customer relationship management
  • Wine and beverage pairing
  • Food service etiquette
  • Hospitality and accommodation
  • Strong multitasking

References

References available upon request.

Timeline

Correctional Officer

State Of Minnesota
08.2024 - 03.2025

Lawn Care Technician

Precision Landscaping & Construction Inc
08.2023 - 04.2024

Waitress/Bartender

The Confluence Hotel
07.2023 - Current

Parts Manager

Kings Cove Marina
04.2023 - 08.2023

LDAR Technician

Insight Enviormental
01.2023 - 05.2023

Resident Assistant Team Lead

Benedictine Living Community Regina
01.2022 - 01.2023

Barn Manager

True North Ranch
09.2021 - 01.2022

Receptionist

Midwest Recreational Clearinghouse (CrankyApe)
04.2021 - 10.2021

Administrative Assistant

Hastings Chrysler Center
10.2020 - 04.2021

Wait Staff Member

Las Margaritas Restaurant
06.2020 - 06.2021

Military Police Officer

United States Naval Service
11.2017 - 02.2021

CENSEC Certificate -

Naval Military Police Training

Certificate -

Naval Basic Training

High School Diploma -

Park High School

Some College (No Degree) - Wildlife And Fisheries

Unity Environmental University

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Jordan Vig