Summary
Overview
Work History
Education
Skills
References
Timeline
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Jordan Villa

Austin,Tx

Summary

Dynamic SMB Specialist at Google Fiber with a proven track record in exceeding sales targets and enhancing client relationships. Expert in lead generation and technical troubleshooting, I leverage analytical thinking and consultative selling to drive business growth and deliver tailored solutions that elevate client satisfaction and ROI.

Overview

6
6
years of professional experience

Work History

SMB Specialist

Google Fiber
05.2023 - Current
  • Client Relationship Management: Cultivated and maintained strong relationships with SMB clients, providing personalized solutions to meet their internet connectivity needs
  • Sales Achievement: Consistently exceeded sales targets by effectively promoting and selling internet packages, showcasing their value proposition to SMB clients
  • Lead Generation: Implemented proactive lead generation strategies, identifying and pursuing new business opportunities to expand the client base and increase revenue
  • Technical Expertise: Demonstrated in-depth knowledge of internet technologies and packages, offering expert guidance to clients in selecting the most suitable options for their businesses
  • Problem Solving: Proactively addressed client concerns and resolved technical issues, ensuring a seamless experience and high satisfaction levels among SMB customers

Account Manager

Oxford Global Resources
08.2021 - 05.2023
  • Consultative Client Engagement: Collaborated closely with clients to understand their organizational goals and challenges, employing a consultative approach to identify opportunities for improvement in manufacturing, production, validation, quality assurance and staffing processes
  • Maximized ROI: Successfully identified areas where clients could enhance their operations, resulting in improved efficiency and increased Return on Investment (ROI)
  • Executive Relationship Management: Established and nurtured relationships with C-suite executives within some of the world;s largest organizations in construction, electrical, oil & gas, medical devices, robotics, software/hardware, food & beverage, and aerospace sectors

Sales Associate (summer program)

Omni Shield Pest Control
Austin, USA
05.2019 - 08.2019
  • Customized Sales Approach: Successfully conducted door-to-door sales to a diverse clientele, tailoring product and service offerings to meet the unique needs and situations of clients from various occupations, income levels, and cultural backgrounds
  • Client Relationship management: Established and nurtured strong client relationships, fostering trust and loyalty through attentive service and personalized solutions
  • Effective Communication: Acted as a liaison between small businesses and the corporate office, facilitating clear and efficient communication to ensure client needs were met and exceeded

Education

Bachelor of Arts - Political Science

Arizona State University
Tempe, AZ
05-2021

Skills

  • Client relationship management
  • Lead generation
  • Sales strategy
  • Technical troubleshooting
  • Product knowledge
  • Consultative selling
  • Analytical thinking
  • Relationship building
  • Excellent communication
  • Business strategy development
  • Negotiation skills
  • Strategic planning
  • Microsoft Office
  • Proficient in SalesForce

References

References available upon request.

Timeline

SMB Specialist

Google Fiber
05.2023 - Current

Account Manager

Oxford Global Resources
08.2021 - 05.2023

Sales Associate (summer program)

Omni Shield Pest Control
05.2019 - 08.2019

Bachelor of Arts - Political Science

Arizona State University

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Jordan Villa