Jordan Villanueva
El Monte,CA
Summary
Focused in giving the customer a great experience. A team player always
available to help and to answer questions. Do what is necessary to get the job done in a safe and timely manner. A Customer Service professional helping and resolving customer questions and complaints. Able to handle multiple tasks at once and under pressure.
Overview
9
9
years of professional experience
Work History
Deliveries associate
Home Depot
05.2017 - Current
- Responsible for having Delivery orders ready to be shipped out on time and correctly accounted for.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Picked customer orders under a timeframe correctly and offered alternatives incase of not having a item
Customer Service Cashier
Home Depot
05.2017 - Current
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Retail Sales Associate
Home Depot
05.2017 - Current
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
Sign Maker
Good Sign Image
07.2014 - 05.2017
- Fabricated business signs and installation
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
Education
High School Diploma -
Rio Hondo College
Whittier, CASkills
- Order picking and processing
- Safe driver training
- Safety and compliance
- Auto delivery
- Fluent in English and Spanish
- Accurate Money Handling
- Guest Services
- Product Knowledge
- Product Location
- Customer service
- Responsible
- Complaint resolution
- Order Fulfillment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Deliveries associate
Home Depot
05.2017 - Current
Customer Service Cashier
Home Depot
05.2017 - Current
Retail Sales Associate
Home Depot
05.2017 - Current
Sign Maker
Good Sign Image
07.2014 - 05.2017
High School Diploma -
Rio Hondo College