Jordan Waddell

- Licensed in Property & Casualty as well as Life & Health Insurance.

- Service customer accounts including billing, claims, and changes to their current policies.

- Advise customers through the claims process including walking them through what to do after a loss has occurred, following up on scheduling repairs, and making sure they have the resources necessary.

- Recommend types and amount of coverage based on individual customers needs and budgets.

- Enhance current coverage by supplementing current policies with additional benefits.

- Customer Service: Troubleshooting issues with policies or customers billing accounts.

- Maintained oversight of over 25 residents in a college dormitory.

- Acts to create community and facilitates monthly meetings with residents to further this ideal.

- Knows and serves as a resource and role model for all residents.

- Abides by as well as enforces all rules, regulations, and policies of the residence halls.

- Created an inclusive environment that is conductive to academic success and social development.

- Mediates roommate conflicts and responds to crisis situations within the building as a whole.

- Works to resolve maintenance issues and safety concerns.

- Participates in weekly meetings and ongoing training.

- Created and maintained a lead tracking system for residential and commercial paint jobs for local businesses.

- Called customers, scheduled estimates, and provided customer service.

- Tracked business expenses and created a budget to save for expansion.

- Designed marketing campaigns, quoted jobs, and closed sales.

- Enhanced leadership skills by managing crews on job site and working alongside them in the trade.

- Adhered to rigorous standards for customer service, merchandising, and operational safety.

- Provided training for new employees in all areas of the facility while promoting a supportive, performance-oriented atmosphere.

- Operated machinery and abided by safety regulations.

- Learned and performed in all areas of the restaurant, took inventory.

- Distributed assignments to team members and monitored progress against productive timetables.