Jordan Walker
Pleasant Grove,UT
Summary
Highly motivated, organized and driven SaaS sales leader with a strong history of building teams and processes while exceeding goals and moving the needle quickly. Multiple areas of knowledge including building and recruiting sales teams, creating goals, KPIs and strategies, creating compensation plans and working with internal leaders to get buy in. Vast experience with Sales, Partnerships, Customer Success, Customer Support, Product and Development.
Problem solving and creating relationships, both internal and external, are super powers of mine. Ability to create organization out of ambiguity and to create working cultures where people want to come, stay and succeed.
Overview
11
11
years of professional experience
Work History
VP of Sales
Cinch
01.2022 - Current
- Grew ARR from $1.1M to $5M in 18 months
- Grew 1st year ARR by 114% ($1.1M to $2.35M)
- On pace to grow 2nd year ARR by 150% ($2.35M - $6M)
- Sold more logos in H1 2023 than FY 2022 with less headcount
- Increased close rates on opportunities from 25% to 50%+
- Responsible for recruiting, hiring, training, mentoring and helping a successful sales team
- Worked directly with Marketing, Customer Success and Product to create a successful revenue motion
- Adopted new sales tech stack as needed in order to better organize and analyze sales data
Vice President of Sales
Peak Software Systems
08.2018 - 01.2022
- Responsible for lead generation, funnel management and closing of business
- Exceeded sales goals each year as Head of Sales
- Tripled the number of new sales per year starting in year 2
- Increased close rates from demos from 38% to 59%
- Created and implemented sales structures and goals on quarterly and annual basis
- Worked directly with internal C-Level employees to create a sales and marketing arm that produces qualified leads on a budget
- Recruited, interviewed and hired team members
- Researched, found and implemented new lines of lead adoption while staying under budget and exceeding sales goals
Vice President of Sales and Marketing
Stentorian Technologies
01.2018 - 08.2018
- Responsible for website, lead generation and closing of business
- Increased website traffic by 138%
- Created and instituted sales processes that led to higher conversions
- Funding was pulled. Company shut down.
Director of Customer Success
Zane Benefits
02.2017 - 11.2017
- Managed and oversaw growth of product utilization, onboarding and MRR
- Product utilization grew from 62% to 90% during my leadership
- Created and implemented sales to success handoff that increased customer onboard rates by 20 percentage points (75% to 95%)
- Increased customer retention from 97% to 99.5%
- Increased revenue retention from 98.9% to 99.8%
- Implemented Customer Service CSAT score. Increased from 9.3 to 9.8 out of 10
Business Manager - Payments
Infusionsoft
03.2016 - 02.2017
- Managed strategic partnership to enable Payments within our eco-system and gather a healthy revenue share
- Saw increase in overall usage from customer base for all payments partners
- Managed product improvements while structuring a sales plan and getting team clarity on roles and responsibilities
- Identified key challenges within the payments structure to correct which lead to significant growth (187% YoY growth)
- Created and presented compelling business plan to gain product spend to improve product and process
Product Marketing Manager
Infusionsoft
06.2014 - 03.2016
- Worked closely with sales and sales development team to ensure we are marketing to the correct people
- Learned the power and importance of creating healthy relationships between marketing and sales.
- Utilized research and data to understand and segment the correct ICP
- Played integral part in creating customer personas and revenue strategies by product/service
Director, Sales and Services
GroSocial By Infusionsoft
02.2013 - 06.2014
- Hired, mentored and led a team of sales and service reps.
- Consistently hit or exceeded team quotas (averaged 114% to quota annually)
- Responsible for forecasting revenue and reporting on team and individual results
- Created relationships with marketing and sales operations to ensure reps had the best opportunity to succeed through vital operational and process changes
- Established relationship with marketing to best understand lead generation quality
- Created mutually beneficial relationships on all levels – individual contributors to C-Level
Education
Bachelor of Arts - Communications
University of Michigan - Ann Arbor
Ann Arbor, MISkills
- Sales process creation and adoption
- Sales playbook creation and adoption
- High Emotional Intelligence
- Training, Supporting, Leading teams
- Data Analysis
- Cross-Functional team management and collaboration
- Getting collective buy in
- Thought leadership
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
VP of Sales
Cinch
01.2022 - Current
Vice President of Sales
Peak Software Systems
08.2018 - 01.2022
Vice President of Sales and Marketing
Stentorian Technologies
01.2018 - 08.2018
Director of Customer Success
Zane Benefits
02.2017 - 11.2017
Business Manager - Payments
Infusionsoft
03.2016 - 02.2017
Product Marketing Manager
Infusionsoft
06.2014 - 03.2016
Director, Sales and Services
GroSocial By Infusionsoft
02.2013 - 06.2014
Bachelor of Arts - Communications
University of Michigan - Ann Arbor
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