Jordan Walker
Ponder
Summary
Dynamic Project Manager with over 10 years of experience in managing multiple projects simultaneously. Adept in budget forecasting, time management, and conflict resolution, consistently driving project success and enhancing team capabilities through effective training and mentorship.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
Greenlight Restoration Solutions
Flower Mound
01.2020 - Current
- Coordinated resources effectively to optimize project efficiency and minimize delays.
- Executed project plans, adjusting scope and resources as necessary to meet evolving needs.
- Developed training materials for team members to enhance project execution skills.
- Identified and resolved project issues promptly to maintain progress and stakeholder satisfaction.
- Prepared detailed project reports for management to ensure transparency and accountability.
- Negotiated contracts with vendors to secure favorable terms and cost savings.
- Trained and mentored junior project managers to build team capability and resilience.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Processed accounts payable and receivable transactions.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Developed internal control procedures to ensure accurate recordkeeping.
- Assisted with the preparation of budgets and forecasts.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed standard operating procedures which were used by all departments involved in operations projects.
- Identified resources needed for each phase of the project and allocated them accordingly.
- Planned and executed testing activities prior to production deployment.
- Resolved conflicts between stakeholders through effective communication techniques.
- Maintained a close relationship with clients throughout the duration of each project.
- Monitored progress against schedule and budget goals to identify potential risks or areas for improvement.
- Provided guidance and support to team members in order to ensure high quality results.
- Negotiated contracts with external vendors in order to obtain best pricing on services required.
- Developed and implemented project plans to ensure successful completion of projects.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Conducted periodic inspections of job sites for quality and progress.
- Conferred with project personnel to identify and resolve problems.
- Created, saved and shared documents for internal team and customers.
- Designed templates with hidden functionality to save time on repetitive tasks.
- Created tables to apply formulas and functions.
- Provided technical support to customers utilizing Microsoft products such as Windows, Office and Skype.
- I had to wear many hats throughout the company. From fieldwork to office work, and running the day-to-day tasks of the company when the owner was out of town or away from the office.
- Handled all vendor payments and entered into out system to communicate with the CRM and QuickBooks
- Buildertrend Fluent
Restoration Supervisor
Advantage Solutions
Dallas
01.2014 - 01.2020
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Managed inventory of supplies needed for restoration projects.
- Investigated accidents or incidents involving personnel or property damage.
- Evaluated performance of employees and provided feedback as necessary.
- Communicated regularly with team members about upcoming deadlines or changes in plans.
- Provided restoration services for structures that have been damaged by fire, mold, water and weather.
- Maintained a safe working environment by following all safety protocols.
- Removed debris from affected areas with vacuums and other tools.
- Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
- Conducted detailed inspections to identify areas in need of restoration due to fire, smoke, or water damage.
- Applied treatments such as sealants and fungicides to prevent further damage.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Assisted in demolition activities including removal of drywall and flooring materials.
- Attended training sessions to stay up-to-date on best practices for restoration services.
- Responded promptly to emergency calls 24 and 7 when required.
- Performed water extraction services on various types of carpets and upholstery.
- Assisted with coordination of daily activities for projects.
- Assisted Project Manager in preparing project plans, schedules, and budgets.
- Organized and maintained project documents and records.
Education
High School Diploma -
Eastern New Mexico University
Portales, NMSkills
- Project management
- Resource allocation
- Vendor negotiation
- Budget management
- Risk assessment
- Time management
- Problem solving
- Conflict resolution
- Critical thinking
- Staff management
- Vendor management
- Budget control
- Construction management
- Permit processing
- Residential construction
- Expense reports
- Verbal and written communication
- Account reconciliation
- Financial reporting
- QuickBooks proficiency
- Invoice processing
- Data inputting
- Time tracking
- Accounting
- Accounts payable
- Accounts payable management
- MS office expert
- QuickBooks
- Quality control
- High-pressure environments
- Decision-making
- P&L management
- Problem-solving
- Budget forecasting
- Client relationship management
Certification
IICRC Water Damage Restoration
Timeline
Project Manager
Greenlight Restoration Solutions
01.2020 - Current
Restoration Supervisor
Advantage Solutions
01.2014 - 01.2020
High School Diploma -
Eastern New Mexico University