Jordan Wallace
Avon,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Courtyard by Marriott/ Springhill Suites
Indianapolis, IN
06.2023 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Greeted walk-in and phone guests, determining interests and needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Handled customer complaints professionally and efficiently.
- Informed customers about upcoming events held at the hotel.
- Scheduled space or equipment for special programs, meetings and conferences.
- Encouraged customers to provide feedback on their stay experiences.
- Promoted loyalty programs to encourage repeat business.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
Front Desk Receptionist
Courtyard by Marriott
Plainfield, IN
02.2021 - 06.2023
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Assisted with scheduling appointments for clients and visitors.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Shift Lead
Topgolf
Fishers
08.2018 - 02.2021
- Assisted general manager with operations game plan and company initiatives implementation.
- Resolved customer complaints and reported issues to senior management.
- Developed strong relationships with vendors to secure discounts on products.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Implemented strategies to take advantage of new opportunities.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
Associate of Science - Business Management
Ivy Tech Community College
05.2023
Skills
- Reservation Management
- Customer Service
- Customer Communication
- Data Entry
- Customer Engagement and Support
- Issue Resolution
- Upselling
- Call Routing
- File Organization
- Project Management
- Administrative Support
Personal Information
Willing To Relocate: Anywhere
Certification
- Communication Skills for Business (CSB)-Professional Communication
Timeline
Guest Service Representative
Courtyard by Marriott/ Springhill Suites
06.2023 - Current
Front Desk Receptionist
Courtyard by Marriott
02.2021 - 06.2023
Shift Lead
Topgolf
08.2018 - 02.2021
Associate of Science - Business Management
Ivy Tech Community College
- Communication Skills for Business (CSB)-Professional Communication
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