Jordan Wallace

911 Dispatcher:

• Responsible for answering a variety of calls for the City of Seattle on the emergency and non-emergency lines.
• Demonstrate full understanding of department's policies and procedures.
• Provide callers with excellent customer service while providing the appropriate level of assistance.

CTO:

• Train new employees to ensure they have full understanding of the department's operations.
• Provide remedial training for existing employees.
• Continuously adapt to different learning styles of trainees.
• Instructed classes full-time from January 2022 until mid 2023. Presently, I fill in as needed for additional classes.
• Responsible for on-boarding new employees with respect to the department's operations.
• Assist the Training Unit with development of learning materials, putting together training materials for future classes, and daily upkeep of the classroom.
• Review call audio and CAD events from employees working on the floor to evaluate their adherence to policy and procedure.

• Responsible for installing Comcast services in customers’ homes.
• Installed needed parts, wiring, and/or made needed modifications to customer's home to ensure the products worked correctly.
• Responsible for creating work orders and ensuring customers are appropriately billed.
• Educated customers on how their new products and services worked.
• Supported the team as a fill in supervisor by monitoring employees throughout the day, providing assistance to them as needed, and ensuring tasks were completed on time.
• Received employee of the month award twice in my time with Pioneer.

• Provided customer service by treating customer lawns, consulting with customers about their lawns, and answering customer questions.
• Certified by the WSDA as a commercial pesticide operator.

• Managed the restaurant's daily operations, including opening and closing of the restaurant.
• Ensured inventory levels were within expectations by ordering food and supplies from vendors.
• Handled daily cash flows and other accounting tasks.
• Resolved customer complaints by ensuring that the staff was well trained and could do their jobs correctly and effectively.
• Supported the owner with ad-hoc tasks as needed.