JORDAN WALLACE
Fishers,IN
Summary
Dynamic Product Owner with a proven track record at IU Health, leveraging Agile methodologies to enhance product delivery efficiency by 25%. Skilled in Google Analytics and PowerBI, I excel in cross-functional collaboration and strategic backlog prioritization, driving user engagement and optimizing team productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Owner
IU Health
Indianapolis, IN
06.2024 - Current
- Assisted with Enterprise Analytics department with transition to Agile methodology which resulted in 20% faster product to market time.
- Leveraged Google Analytics to build PowerBI reports leading to a 40% increase in user engagement.
- Facilitated the roll-out of 4 PowerBI dashboard reports reducing flat file report request by 60%.
- Collaborated with cross-functional teams to automate data extraction and database migrations to enable data analytics for reports.
- Acted as Scrum Master and Product Owner for 5 months for one Agile team.
- Orchestrated the development and launch of a new analytical toolset that increased data accessibility by 50% and improved decision-making capabilities across teams, utilizing Scrum frameworks and Jira for backlog management and prioritization.
Product Owner and Agile Coach
GideonVI Nemt+
Indianapolis, United States
08.2018 - Current
- Worked with a QA team to map user acceptance test plans, which reduced the amount of bugs at prod release by 40%.
- Gathered and documented requirements while conducting user story workshops and Story Point discussions.
- Provided proactive coaching to the team and recommended continuous improvement of processes and tools to optimize team productivity, quality, and time-to-market.
- Was the main point of contact for the NEMT+ application development, acting as PO for the project and overseeing the app's Product Development Life Cycle achieving a 30% reduction in development cycle time and launching features on schedule by employing agile methodologies and facilitating regular sprint reviews and retrospectives.
- Aligned cross-functional teams and stakeholders through strategic backlog prioritization, achieving a 25% increase in project delivery efficiency while maintaining a customer satisfaction rating of over 90%.
Business Analyst
IndyGO
Indianapolis, IN
01.2024 - 06.2024
- Produced detailed RFP documents and project proposals using advanced Word processing and document management tools.
- Perform system analyses on software programs, applications, and web services.
- Determine system efficiency and functionality by liaising with internal departments and end-users.
- Efficiently integrating new systems, programs, and applications with business operations and services.
- Analyzing and improving the performance of web-based customer portals and support services.
Scrum Master
Byrider
Carmel, IN
03.2022 - 12.2022
- Drove collaboration between onshore and offshore teams to achieve high performance standards.
- Facilitated organization’s inaugural PI Planning ceremony, aligning developers and stakeholders with shared vision.
- Served as Product Owner for three months, leading development of new store application.
- Collaborated with product owners and technologists to define optimal solutions and drive progress.
- Utilized Jira and Excel to analyze metrics and manage workflow efficiency.
- Implemented Agile methodologies across five teams, increasing sprint delivery efficiency by 25% and enhancing team velocity by 15%.
- Orchestrated cross-team discussions to identify risks and dependencies, resulting in cohesive delivery plans.
- Streamlined processes using tools like Jira and Confluence to foster continuous improvement.
Product Owner
CarrierHQ
Indianapolis, IN
07.2021 - 03.2022
- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements, which aided in defining the vision for the team's product.
- Created and maintained a product road map.
- Managing the product backlog and prioritizing based on changing requirements while overseeing all stages of product creation including design and development.
- Implemented Kanban methodology to streamline workflow processes, reducing lead time by 15% over six months while maximizing team productivity and efficiency.
- Coordinated cross-functional teams to launch three major software updates, directly contributing to a 25% increase in user engagement and enhancing overall product functionality.
Scrum Master/Product Management
LCP Transportation
Indianapolis, IN
07.2018 - 07.2021
- Communicating with the stakeholders and business executives.
- Providing updates and timelines for current iterations of work and progress throughout the quarter.
- Facilitate quarterly planning involving all stakeholders, senior management and entire agile teams.
- Analyzed the market and other products to create new features for current applications (NEMT+ web app, member portal mobile app and Itrips web app for IU Health).
- Working in an agile environment with a team of developers and QA personnel in the role of a product manager (facilitating all four scrum ceremonies, creating user stories and epics, refine and maintain a healthy backlog).
- Orchestrated quarterly SAFe PI planning sessions with cross-functional teams to improve alignment and delivery by 25%, leveraging Agile tools such as JIRA and Confluence.
Business Analyst
LCP Transportation LLC
Indianapolis, IN
08.2017 - 06.2018
- Developed crucial functional requirement specifications while creating detailed use cases and process flow diagrams to support function specifications.
- Coordinated and facilitated extensive user interviews and workshops to elicit and analyse requirements for NEMT+ app development.
- Provide comprehensive support to all end users and stakeholders through training and documentation of 'as is' and 'to be' process analysis, and business requirements.
- Utilize strong analytical and research techniques such as SWOT, process, and system analysis to identify gaps within current software and organization, allowing development of improved applications and business processes.
Information Technology Intern
Indianapolis Colts
Indianapolis
08.2017 - 06.2018
Education
Information Technology -
Indiana State University
Terre Haute, IN12.2017
Skills
- Active Directory
- Agile
- Agile Methodology
- Configuration
- Data Extraction
- Excel
- Google Analytics
- Jira
- Network Security
- Powerbi
- Product Management
- RFP
- Scrum
- Scrum Master
- SWOT
- User Interviews
- User Stories
Certification
- PSPO1, Scrum Alliance, 2024
- Psm1, Scrum Alliance, 2021
Timeline
Product Owner
IU Health
06.2024 - Current
Business Analyst
IndyGO
01.2024 - 06.2024
Scrum Master
Byrider
03.2022 - 12.2022
Product Owner
CarrierHQ
07.2021 - 03.2022
Product Owner and Agile Coach
GideonVI Nemt+
08.2018 - Current
Scrum Master/Product Management
LCP Transportation
07.2018 - 07.2021
Business Analyst
LCP Transportation LLC
08.2017 - 06.2018
Information Technology Intern
Indianapolis Colts
08.2017 - 06.2018
Information Technology -
Indiana State University
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