Jordan Watson
Anaheim,CA
Summary
Dynamic leader with a proven track record at Uhaul Moving And Storage, excelling in operations management and team building. Spearheaded initiatives that significantly increased sales and customer satisfaction. Skilled in inventory control and marketing, adept at fostering strong relationships with clients and staff. Achieved substantial business growth through strategic planning and efficient multitasking.
Overview
11
11
years of professional experience
Work History
General Manager
Uhaul Moving And Storage
05.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
Restocker
Smart And Final
07.2015 - 05.2017
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted customers in locating products, providing exceptional service while restocking shelves.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained neat, orderly and safe work space.
- Maintained cleanliness and safety standards throughout the store, ensuring aisles remained free from obstructions during restocking activities.
- Improved store efficiency by swiftly restocking shelves and displays with accuracy.
Parking Cashier
Convention Center
09.2013 - 07.2015
- Improved customer satisfaction by providing efficient and accurate cashier services in a busy parking facility.
- Maintained and secured revenue during shift to avoid theft or shortage.
- Expedited vehicle flow at entrance and exit points by efficiently processing transactions using electronic devices such as handheld scanners and point-of-sale systems.
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Developed strong working relationships with local businesses and organizations, promoting a positive image of the parking facility within the community.
- Achieved high levels of accuracy in financial transactions by consistently following established cash-handling procedures.
- Contributed to a safe and secure environment by promptly reporting any suspicious activities or safety hazards.
Education
No Degree - Criminology
Fullerton College
Fullerton, CAHigh School Diploma -
Anaheim High School
Anaheim, CA06.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Time Management
- Training and coaching
- Inventory Control
- Employee Scheduling
- Sales expertise
- Marketing
Timeline
General Manager
Uhaul Moving And Storage
05.2017 - Current
Restocker
Smart And Final
07.2015 - 05.2017
Parking Cashier
Convention Center
09.2013 - 07.2015
No Degree - Criminology
Fullerton College
High School Diploma -
Anaheim High School