Summary
Overview
Work History
Education
Skills
Professional Accomplishments
References
Languages
Timeline
Generic

Jordan Wear

Waukee,IA

Summary

Earned the opportunity to serve the Lone Star brand by coaching staff to deliver KDRs leveraging my degree in Restaurant Management and extensive experience in FOH and BOH. I moved to a new concept in a fast-casual environment where Time Management, Efficient Multi-tasking, natural leadership, quick learning abilities, High emotional intelligence Detail Oriented grew me into a team operator to achieve Customers based survey awards and 3rd party Food safety achievements. My passion lies in teaching those around me, take care of my customers and to be supportive and motivate others with strong communication skills. I then moved onto a new roll as Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, have also had to manage lower volume with lower labor and lower inventory as well. This takes good planning abilities as well as learning/ reading trends of business and know interpersonal communication strengths. Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

General Manager

Five Guys Burgers & Fries
11.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Assistant General Manager

Five Guys Burgers & Fries
01.2017 - 11.2018
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Kitchen Mgr/ Bartender/ Shift Leader/ BOH Manager

Lone Star Steakhouse
04.2011 - 10.2016
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Served high customer volumes during special events, nights, and weekends.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Line Cook/ Kitchen Manager

Teddy’s Barn & Grill
11.2012 - 03.2014

Host/ Busser

Chili’s
10.2009 - 04.2011

Education

A.A.S. Restaurant Management -

Kirkwood Community College
Cedar Rapids, IA
12.2011

A.A.S. Culinary Arts -

Kirkwood Community College
Cedar Rapids, IA
05.2011

High School Diploma -

North Scott Senior High School
Eldridge, IA
05.2009

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Training and coaching
  • Customer Relations
  • Inventory Control
  • Employee Scheduling
  • Labor Cost Controls
  • Interpersonal Skills

Professional Accomplishments

  • State certifications and international experience
  • ServSafe Certificate
  • ServSafe Alcohol
  • International culinary trip to Vietnam
  • Management opportunities
  • Kitchen Manager
  • Shift leader

References

Available upon request

Languages

Spanish
Limited Working

Timeline

General Manager

Five Guys Burgers & Fries
11.2018 - Current

Assistant General Manager

Five Guys Burgers & Fries
01.2017 - 11.2018

Line Cook/ Kitchen Manager

Teddy’s Barn & Grill
11.2012 - 03.2014

Kitchen Mgr/ Bartender/ Shift Leader/ BOH Manager

Lone Star Steakhouse
04.2011 - 10.2016

Host/ Busser

Chili’s
10.2009 - 04.2011

A.A.S. Restaurant Management -

Kirkwood Community College

A.A.S. Culinary Arts -

Kirkwood Community College

High School Diploma -

North Scott Senior High School
Jordan Wear