Jordan Webb
Summary
Positive and upbeat retail sales professional and people-person with two years of related experience. Skilled in merchandising products, organizing inventory, and keeping accurate registers. Known for providing excellent customer service, being energetic, and ability to listen to customers' needs and meet them. Excellent in communication, assist customers to complete purchases, team oriented, and individual loyalty to the brand providing superior quality work. Versatile team member offering over five years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
Overview
3
3
years of professional experience
Work History
Online Grocery Associate
Walmart
11.2022 - 01.2024
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Increased sales revenue by upselling additional products when appropriate during the order fulfillment process.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Streamlined packaging processes for improved efficiency while maintaining product integrity during transportation or storage before pickup or delivery.
Cashier
Famous Dave's Bar-B-Que
10.2021 - 11.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Retail Associate
Nordstrom
05.2021 - 08.2021
- Interacted with customers, providing information and top-notch customer service
- Determined needs and advised customers on purchases
- Used POS system to complete sales and process customer transactions
- Described product features and product-specific deals to customers
- Escorted customers to appropriate merchandise
- Handled customer paperwork and tracked orders
- Explained promotions and offered details to customers to increase awareness and boost sales
- Upheld company standards for brand and merchandise presentation
- Shelved and stocked products in appropriate locations
- Assisted with loading and unloading trucks to receive merchandise
- Supported coworkers by coaching and assisting with customer needs
- Helped maintain clean, orderly work environment
- Handled cash and credit transactions, giving correct change and processing orders
- Resolved customer issues using listening skills, professional attitude, and problem-solving techniques
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Demonstrated merchandise operation and explained features
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Calculated sales prices and total purchases, and processed cash or credit transactions
- Quickly connected with each customer to offer assistance and promote products
- Minimized loss by watching for and recognizing security risks and active theft
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
- Completed multiple resets per day to keep merchandise well-organized and presentable.
Loss Prevention
Nordstrom
02.2021 - 05.2021
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures..
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Trained in loss prevention, visual merchandising and general sales skills.
- Investigated thefts and incidents in collaboration with Loss Prevention Manager.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Implemented loss prevention standards and responded to alarm calls.
- Protected store assets and inventory via loss prevention procedures.
- Engaged in accepted loss prevention practices throughout store premises.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
No Degree - Marketing
Metropolitan State University of Denver
Denver, CO05.2027
Skills
- Regulatory compliance
- Cash handling
- Transaction processing
- POS system operations
- Relationship building
- Teamwork and leadership
- Product knowledge
- Operate cash registers
- Customer service
- Issue refunds
- Conflict resolution
- Analytical thinking
- Problem-solving
- Organization
- Customer relations
- Multitasking
- Planning
- Maintaining Displays
- Data Entry Proficiency
- Brand Representation
- Complaint Resolution
- Customer Engagement
- Order Accuracy
- Product Recommendations
- Interpersonal skills
- Attention to detail
- Food safety awareness
- Safe lifting techniques
- Cross-selling products
- Record keeping
- Order processing
- Task prioritization
- Time management
- Organizational skills
- Promotional knowledge
- Computer literacy
- Store clanliness
- Online order tracking
Accomplishments
- Overtime in high school I was a recognizable face in the school for academic achievements such as honor roll with a weighted 4.0 grade point average, a link leader (someone who helped incoming freshmen feel more welcomed, developed social skills, and overall guidance as they progressed throughout the school year).
- I am a thespian with over ten years of acting experience, performed in seven main stage performances with supporting leads in two musicals and two straight plays.
- I pursued fitness and wellness development through weight lifting and muscle memory building
- I participated in community outreach with my church First Love
- Launched my own social media page on multiple platforms with about 70 thousand followers over all pages. Have many marketable skills for digital media, learning algorithms, and paying intriquite detail to minute details
Leadership Experience
Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You're a natural leader—tell it like it is
Communication Skills
You delivered that big presentation to rave reviews. Don't be shy about it now! This is the place to show how well you work and play with others.
Affiliations
- Ministry
- Acting
- Music
Languages
Spanish
Limited Working
References
References available upon request.
Timeline
Online Grocery Associate
Walmart
11.2022 - 01.2024
Cashier
Famous Dave's Bar-B-Que
10.2021 - 11.2022
Retail Associate
Nordstrom
05.2021 - 08.2021
Loss Prevention
Nordstrom
02.2021 - 05.2021
No Degree - Marketing
Metropolitan State University of Denver