Jordan Wenner
Crestview
Summary
CompTIA A+ certified IT support professional with experience troubleshooting systems, supporting end users, and working with technology-driven platforms. Brings strong communication skills from customer-facing roles and a problem-solving mindset focused on efficiency, accuracy, and security. Seeking an entry-level IT or Help Desk role with growth into cybersecurity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Doordash Driver
DoorDash
Crestview
01.2026 - Current
- Used mobile applications and GPS systems to manage tasks, resolve technical issues, and meet time-sensitive objectives.
- Applied problem-solving and communication skills to support customers and merchants in a technology-driven environment.
- Followed security and privacy best practices when handling customer data and order information.
Walmart associate
Walmart
Crestview
08.2025 - 12.2025
- Provided frontline technical assistance by resolving POS system issues and basic hardware/software errors.
- Supported onboarding by training new employees on systems, workflows, and company technology tools.
- Maintained accuracy in digital inventory and transaction systems through attention to detail.
- Communicated effectively with team members to troubleshoot operational and system-related issues.
Order Fulfillment Associate
Spokane Produce
Spokane
11.2023 - 03.2024
- Used warehouse management systems to track, verify, and process orders accurately.
- Performed routine data validation and inventory audits to ensure system accuracy.
- Troubleshot order discrepancies and system errors to prevent shipping delays.
- Collaborated with team members to improve workflow efficiency and system reliability.
Amazon Package Handler
Amazon
Spokane
07.2023 - 11.2023
- Utilized handheld devices and logistics software to manage package tracking and routing.
- Adapted quickly to system updates and process changes in a technology-driven environment.
- Ensured data accuracy by verifying package scans and delivery information.
- Demonstrated problem-solving skills while meeting performance metrics under tight deadlines.
Education
High School Diploma -
Florida Virtual School
Orlando, FL03-2022
Some College (No Degree) - Cyber Security
Okaloosa Tehnical College
Fort Walton Beach, FLSkills
- TCP/IP, DNS, DHCP, HTTP/HTTPS
- Ports & protocols
- Firewalls, NAT, VPNs
- How data moves across networks
- Windows (Active Directory basics, Group Policy, permissions)
- Linux (file permissions, users, processes, logs)
- CIA Triad (Confidentiality, Integrity, Availability)
- Authentication vs authorization
- Encryption basics (hashing, symmetric vs asymmetric)
- MFA, IAM concepts
- Malware types (ransomware, trojans, phishing)
- Social engineering techniques
- OWASP Top 10 (web risks)
Certification
CompTIA A+
Timeline
Doordash Driver
DoorDash
01.2026 - Current
Walmart associate
Walmart
08.2025 - 12.2025
Order Fulfillment Associate
Spokane Produce
11.2023 - 03.2024
Amazon Package Handler
Amazon
07.2023 - 11.2023
High School Diploma -
Florida Virtual School
Some College (No Degree) - Cyber Security
Okaloosa Tehnical College