Jordan West
Decatur
Summary
Dynamic team leader with experience in logistics and customer service. Adept at mentoring staff, improving operational efficiency, and delivering exceptional client education. Committed to driving team performance and enhancing service delivery in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Termite Technician
Cooks Pest Control
Decatur, AL
04.2025 - Current
- Conducted thorough inspections to identify termite infestations and assess damage.
- Applied targeted treatments using specialized equipment to eliminate pests effectively.
- Educated clients on preventative measures and maintenance to minimize future infestations.
- Maintained accurate documentation of services performed and pest control methods used.
Sales Inspector
Cooks Pest Control
Decatur, AL
08.2024 - 03.2025
- Conducted thorough inspections to identify pest issues and recommend effective treatment solutions.
- Collaborated with clients to explain service options and address concerns regarding pest control methods.
- Utilized company software to document findings and track service appointments efficiently.
- Educated customers on preventative measures to minimize future pest infestations and enhance satisfaction.
Hardlines Team Lead
Academy Sports and Outdoors
Huntsville, AL
01.2024 - 08.2024
- Oversaw daily operations of hardlines department, ensuring efficient workflow and product availability.
- Trained and mentored team members on product knowledge and customer service standards.
- Implemented merchandising strategies to optimize product displays and enhance customer engagement.
- Collaborated with management to develop staffing schedules that aligned with peak sales periods.
Logistics Team Lead
Academy Sports and Outdoors
Huntsville, AL
07.2022 - 01.2024
- Streamlined shipping and receiving operations, enhancing overall workflow efficiency.
- Mentored new employees on safety protocols and operational best practices.
- Analyzed data trends to identify opportunities for process improvement, leading to increased operational efficiency.
- Established performance metrics for logistics staff, driving accountability and high-performance standards.
- Oversaw inventory control processes, maintaining accurate stock levels and minimizing product loss or damage.
Merchandising Team Lead
Academy Sports and Outdoors
Huntsville, AL
08.2021 - 06.2022
- Led merchandising strategies to optimize product placement and enhance customer experience.
- Trained and mentored team members on best practices for inventory management and visual displays.
- Analyzed sales data to identify trends and adjust merchandising tactics accordingly.
- Collaborated with cross-functional teams to ensure alignment on promotional initiatives and seasonal displays.
- Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
Education
High School Diploma -
Brewer High School
Somerville, AL05-2016
Skills
- Safety procedures
- Logistics planning
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Merchandising strategies
- Employee training
- Sales floor support
- Stockroom organization
- Store maintenance
Languages
English
Full Professional
Timeline
Termite Technician
Cooks Pest Control
04.2025 - Current
Sales Inspector
Cooks Pest Control
08.2024 - 03.2025
Hardlines Team Lead
Academy Sports and Outdoors
01.2024 - 08.2024
Logistics Team Lead
Academy Sports and Outdoors
07.2022 - 01.2024
Merchandising Team Lead
Academy Sports and Outdoors
08.2021 - 06.2022
High School Diploma -
Brewer High School