Jordan Westbrook
Fort Smith,AR
Summary
Seasoned Fixed Operations Director with robust background in overseeing all aspects of fixed operations for automotive dealerships. Key strengths include effective leadership, strategic planning, and process optimization to boost service department productivity and customer satisfaction. Previously implemented successful initiatives resulting in improved operational efficiency and profitability. Known for strong problem-solving skills and commitment to team development.
Overview
9
9
years of professional experience
Work History
Fixed Operations Director
Camping World of Houston
Katy, Texas
12.2022 - 03.2024
- Resolved customer complaints quickly and efficiently while ensuring customer satisfaction in the Fixed Operations Department.
- Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
- Coached, mentored, and trained staff members on best practices within the Fixed Operations Department.
- Evaluated employee performance regularly and provided feedback as needed within the Fixed Operations Department.
- Developed and implemented strategies to improve customer service satisfaction in the Fixed Operations Department.
- Implemented innovative solutions to increase productivity within the Fixed Operations Department.
- Monitored performance metrics to ensure high-quality results from the Fixed Operations Department.
- Managed inventory levels and purchasing processes for parts used in the Fixed Operations Department.
- Collaborated with other departments to ensure a seamless workflow throughout the organization.
- Maintained relationships with customers, vendors, and suppliers in support of fixed operations activities.
- Identified areas of improvement for operational efficiency and cost savings in the Fixed Operations Department.
- Ensured compliance with all applicable laws and regulations related to fixed operations activities.
- Analyzed financial data and prepared reports summarizing departmental performance within the Fixed Operations Department.
- Created policies and procedures for safe work practices in the Fixed Operations Department.
- Developed and deepened positive relationships with team members, customers and manufacturer representatives.
- Supported managers, leaders and staff in achieving goals while ensuring compliance with guidelines and best practices.
- Delivered corporate training to new representatives on lead generation, motivational tools, best practices, and protocols.
- Monitored different departments for efficient use of employee and material resources.
- Managed all operations, including marketing, forecasting and profit and loss analysis.
- Reviewed daily financial reports for each department.
- Oversaw customer relations, sales and service departments.
- Supervised repairs and maintenance on equipment, vehicles and facilities to uphold standards of safety, efficiency and quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Prepared staff work schedules and assigned team members to specific duties.
Fixed Operations Director
Camping World of Wichita
Wichit, Kansas
01.2022 - 06.2022
- Executed equivalent responsibilities and tasks as Fixed Operations Director at Camping World of Houston.
Fixed Operations Director
Camping World of Tulsa
Tulsa, Oklahoma
01.2020 - 01.2022
- Executed equivalent responsibilities and tasks as Fixed Operations Director at Camping World of Houston.
Operations Manager
Camping World of Potea
Poteau, OK
08.2018 - 01.2020
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Coordinated with other departments including sales, finance, human resources. to ensure efficient operations.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Analyzed data from daily reports to identify trends in production performance metrics.
Service Advisor
Camping World of Poteau
Poteau, OK
01.2015 - 08.2018
- Promptly responded to customer inquiries via phone, email or in person.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Maintained records of customer interactions and transactions.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
Technician
Camping World of Poteau
Poteau, OK
10.2014 - 01.2015
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Conducted preventive maintenance procedures according to established schedules.
- Operated specialized diagnostic tools used to identify system faults.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
Education
High School Diploma -
Heavener Highschool
Heavener, OK06-2003
Skills
- Workforce Planning
- Operational Efficiency
- Maintaining Compliance
- Technical knowledge
- Improving operations
- Setting goals
- Implementing performance targets
- Manufacturer warranty policies
- Employee retention strategies
- Developing marketing plans
- Cultivating productive relationships
Affiliations
- PADI Certified Rescue Diver
- Brazilian Jujitsu
- Kick Boxing
- Weight Lifting
- Hiking
- Golf
Timeline
Fixed Operations Director
Camping World of Houston
12.2022 - 03.2024
Fixed Operations Director
Camping World of Wichita
01.2022 - 06.2022
Fixed Operations Director
Camping World of Tulsa
01.2020 - 01.2022
Operations Manager
Camping World of Potea
08.2018 - 01.2020
Service Advisor
Camping World of Poteau
01.2015 - 08.2018
Technician
Camping World of Poteau
10.2014 - 01.2015
High School Diploma -
Heavener Highschool
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