Jordan Weston
Virginia Beach,VA
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Molina Healthcare
Virginia Beach
06.2025 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Troubleshot access issues in call center systems and online portals.
- Documented all activities related to technical support including processes, updates, changes made.
- Documented calls and updates in CRM and ticketing systems.
- Coordinated follow-up on unresolved cases with members, providers, and internal staff.
- Assisted providers with claims status, authorization questions, and billing support.
- Escalated complex service requests to specialized Molina Healthcare teams.
- Resolved member inquiries about benefits, eligibility, and enrollment for Molina Healthcare.
Education
Junction City High School
Junction City, KsSkills
- Healthcare claims
- Eligibility verification
- Authorization support
- CRM management
- Ticket management
- Portal support
- Customer service
- Problem solving
- Attention to detail
- Time management
Timeline
Technical Support Representative
Molina Healthcare
06.2025 - Current
Junction City High School