Jordan Whaley
Dunnellon
Summary
Proven to excel in high-pressure environments, I leveraged dependability and load balancing to enhance customer satisfaction at Xerox by resolving complex technical issues. My knack for prioritization and keen observation skills contributed to a consistent track record of exceeding performance metrics, making me a top performer recognized for outstanding service quality.
Overview
15
15
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
07.2016 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Remote Technical Support Representative
Xerox
09.2014 - 07.2016
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Server
Nypd Pizzeria
06.2014 - 09.2015
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative
AT&T
06.2013 - 04.2014
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Insurance Customer Service Representative
Ansafone
06.2013 - 02.2014
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
SITEL Worldwide
05.2011 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Beef 'O' Brady's
08.2011 - 05.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Ride Attendant
Universal Orlando
09.2009 - 06.2011
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
Education
Dunnellon High School
Dunnellon, FLValencia College
Orlando, FLSkills
- Dependability
- Load balancing
- Prioritization
- Observation
Timeline
Rural Mail Carrier
United States Post Office
07.2016 - Current
Remote Technical Support Representative
Xerox
09.2014 - 07.2016
Server
Nypd Pizzeria
06.2014 - 09.2015
Customer Service Representative
AT&T
06.2013 - 04.2014
Insurance Customer Service Representative
Ansafone
06.2013 - 02.2014
Server
Beef 'O' Brady's
08.2011 - 05.2012
Customer Service Representative
SITEL Worldwide
05.2011 - 05.2013
Ride Attendant
Universal Orlando
09.2009 - 06.2011
Dunnellon High School
Valencia College
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