Jordan Whichard
CT
Summary
Motivated individual with a proven track record in customer service, sales, and healthcare administration. Experienced in building strong relationships with customers and patients, adept at understanding their needs and providing tailored solutions. Possessing strong communication and interpersonal skills, I excel in delivering superior customer service in both healthcare and retail environments. With a background in working with children and healthcare settings, I bring a unique perspective and a compassionate approach to my work. My ability to handle multiple projects simultaneously with precision and attention to detail ensures efficient operations and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
To Go Server
Outback Steakhouse
03.2024 - 05.2024
- Provided friendly and efficient service to customers placing To Go orders, ensuring orders were accurate and prepared in a timely manner
- Answered phones and assisted customers with menu selections, special requests, and order customization to meet their preferences
- Processed payments accurately and efficiently, handling cash, credit card transactions, and reconciling receipts at the end of each shift
- Packaged orders neatly and securely, verifying contents and condiments before handing them to customers
- Collaborated with kitchen staff and management to prioritize orders and maintain smooth operations during peak hours
- Maintained cleanliness and organization of the To Go area, including packaging materials, utensils, and condiments.
Intern
Bethany Medical Center
02.2024 - 05.2024
- Managed appointment scheduling and coordinated patient referrals with other healthcare providers
- Answered and directed incoming calls to appropriate personnel
- Processed payments and handled billing inquiries
- Handled patient inquiries and concerns with professionalism and empathy, providing exceptional customer service
- Collaborated with insurance companies to verify patient coverage and process billing and claims efficiently
- Maintained detailed records of interactions in the patient database, ensuring accuracy and completeness
- Retrieved and filed patient records for healthcare providers as needed
- Processed requests for release of medical records in accordance with HIPAA regulations
- Participated in team meetings with the billing department
- Educated patients on medication instructions, treatment plans, and preventive healthcare measures.
Sales Associate
DSW
08.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal
- Engaged customers and promoted specific merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Prepared merchandise for the sales floor by pricing or tagging
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Barista
Barnes and Noble Cafe NC A&T
01.2023 - 05.2023
- Maintained a clean and professional appearance and dining area for guest satisfaction
- Delivered excellent customer service and prompt food and beverage delivery
- Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively
- Washed dishes and restocked the bar line for continued fast service capabilities.
Daycare Assistant
Young Hearts Daycare
06.2022 - 08.2022
- Used patience, skill, and various behavior modification techniques to maintain order and safety
- Enforced rules and managed behavior through developmentally appropriate discipline
- Maintained clean, neat, and hazard-free areas to protect kids, personnel, and families
- Promoted learning and social development through structured and unstructured playtime
- Provided lunchtime assistance to monitor children, assist with eating, and serve food
- Supported lead teachers in implementing curriculum and activities designed to meet the developmental needs of children
- Assisted with classroom management, including behavior redirection and conflict resolution techniques
- Provided one-on-one support to children with special needs or behavioral challenges, promoting inclusion and positive social development.
Sales Associate
DSW
02.2019 - 08.2022
- Organized racks and shelves to maintain store visual appeal
- Engaged customers and promoted specific merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Prepared merchandise for the sales floor by pricing or tagging
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
Daycare Assistant
Young Hearts Daycare
06.2021 - 08.2021
- Used patience, skill, and various behavior modification techniques to maintain order and safety
- Enforced rules and managed behavior through developmentally appropriate discipline
- Maintained clean, neat, and hazard-free areas to protect kids, personnel, and families
- Promoted learning and social development through structured and unstructured playtime
- Provided lunchtime assistance to monitor children, assist with eating, and serve food
- Supported lead teachers in implementing curriculum and activities designed to meet the developmental needs of children
- Assisted with classroom management, including behavior redirection and conflict resolution techniques
- Provided one-on-one support to children with special needs or behavioral challenges, promoting inclusion and positive social development.
Education
Bachelor of Science Health Service Management -
North Carolina Agricultural and Technical State University
Greensboro, NC05.2024
High School Diploma -
Hamden High School
Hamden, CT06.2020
Skills
- Proficient in Microsoft Office Suite
- Proficient in Canva
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Ability to work efficiently in a fast-paced and demanding environment
- Strong teamwork and communication skills
- Exceptional customer service
- Cash register operation
- Problem-solving skills
- Quick learner
- Positive attitude
Certification
CNA[June 2021-June 2023]
Timeline
To Go Server
Outback Steakhouse
03.2024 - 05.2024
Intern
Bethany Medical Center
02.2024 - 05.2024
Barista
Barnes and Noble Cafe NC A&T
01.2023 - 05.2023
Sales Associate
DSW
08.2022 - 11.2023
Daycare Assistant
Young Hearts Daycare
06.2022 - 08.2022
Daycare Assistant
Young Hearts Daycare
06.2021 - 08.2021
Sales Associate
DSW
02.2019 - 08.2022
Bachelor of Science Health Service Management -
North Carolina Agricultural and Technical State University
High School Diploma -
Hamden High School