Jordan Whitaker
TruTech
Villa Rica,GA
6
years of professional experience
Professional with a strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering a positive work environment.
Work History
Customer Service Specialist
1 Year 1 Month- Resolved customer inquiries through inbound calls, email, and chat with accurate, timely support.
- Troubleshot product, billing, and order issues, guiding customers to clear resolution.
- Coordinated with internal teams to escalate complex cases and restore service quickly.
- Documented service requests and account updates in CRM systems with strong attention to detail.
- Adapted quickly to policy changes while maintaining quality standards and professional communication.
- Managed high call volume while maintaining a courteous and professional demeanor.
Server/Bartender
3 Years 5 Months- Operated POS system to efficiently place orders, manage bills, and process complimentary items.
- Provided detailed menu explanations and tailored suggestions to address food allergy concerns.
- Built strong connections with regular customers by engaging in friendly conversations and providing personalized service. with regular customers.
- Restocked supplies, ice, trays, and delivery bags during slow periods to ensure seamless service.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Assistant Store Manager
2 Months- Supervised and evaluated staff to enhance skills, meet daily objectives, and support career advancement.
- Resolved customer concerns in collaboration with manager to improve customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted interviews, hired, and trained staff associates to ensure compliance with company policies and procedures.
Call Center Representative
1 Year 3 Months- Investigated and resolved accounting and service delivery issues to enhance customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Followed customer call guidelines to ensure service quality for service levels, handle time and productivity.
- Provided prompt service to address customer inquiries efficiently to prioritize customer needs.
Education
Associate of Science - Business Administration And Management
- Relevant Coursework: Business & Accounting
- Professional Development: Accounting
- 3.7 GPA
Bachelor of Science - Accounting
Skills
Account updates
Good communication skills
Call documentation
Microsoft Suite proficiency
Account management
Team collaboration
Data entry
Call centers
Active listening
Microsoft outlook
Critical thinking
Invoice processing
Accomplishments
- Awarded bartender of the year by increasing sales.
- Supervised team of fifteen staff members.
- Collaborated with team of 3 mangers in the development of remodeling the store.
Timeline
Customer Service Specialist
TruTech
09.2025 - CurrentRead More
Server/Bartender
Taco Mac
03.2022 - 08.2025Read More
Assistant Store Manager
Rue 21
12.2021 - 02.2022Read More
Call Center Representative
Home Depot.com
08.2020 - 11.2021Read More
University of West Georgia
Bachelor of Science from Accounting
Read More
Georgia Highlands College
Associate of Science from Business Administration And Management
Read More