Jordan White
Chester,VA
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. Motivated hospitality specialist with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Server/Server Trainer
Perry's Steakhouse & Grille
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
Real Estate Agent
Keller Williams
01.2023 - Current
- Negotiate, facilitate, and manage real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Communicated with clients to understand property needs and preferences.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advise clients on market conditions and property value for informed decision-making.
- Assist first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Server/Bartender
The Cheesecake Factory
4 2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Human Resource Assistant
Certifix
07.2022 - 04.2023
- Promoted to assist HR manager with directly hiring candidates
- Continue managerial and clerical functions at current office location
- Log and maintain over 30 new records daily
- Review and go through initial hiring process with all applicants.
HR Onboarding Specialist/Office Manager
Certifix
07.2021 - 04.2023
- Sign for incoming registered or certified mail
- Maintained computer and physical filing systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Keep records of incoming packages, including their weight, return address and description
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Meet with clients to notarize their onboarding documents
- Oversee and maintain all activity for Richmond location.
- Implemented metrics to track the success of onboarding efforts, allowing for ongoing evaluation and improvement in response to changing business needs or new hire feedback.
- Provided ongoing support throughout the duration of each employee''s probationary period, addressing any concerns or barriers that may inhibit performance or assimilation within the company culture.
Administrative Assistant/Receptionist
City of Williamsburg Human Services Department
01.2020 - 08.2021
- Serves as a point of contact to assist employees, applicants and other external customers; screens and responds to general inquiries; provides general information on departmental policies and procedures or refers to appropriate staff member; responds to calls and emails; ascertains nature of the inquiry and refers to appropriate individual or provides assistance based on knowledge of situation
- Assist in the processing of workman's compensation claims
- Collaborates successfully with Foundation staff, third-party administrators and other external customers
- Uses excellent customer service at all times.
Server/Bartender
Tumble 22
06.2018 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Server
The Cheesecake Factory
06.2018 - 08.2018
- Seasonal position before college.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Education
Associate of Science - Business
Blinn College
Brenham, TX 05.2019 - 05.2022
High School Diploma -
Zion-Benton Twnshp Hi School
Zion, IL 05.2001 -
Skills
Typing
Communications
Guest Services
Sports Coaching
Teaching
Math
Serving Experience
Leadership
Restaurant Experience
Marketing
Cash Handling
POS
Microsoft Office
Clerical Experience
Administrative Experience
Upselling
Research
Communication skills
Customer service
Computer skills
Office Management
Microsoft Excel
Microsoft Powerpoint
Microsoft Word
Microsoft Outlook
Title processing
Document filing
Litigation support
Court Transcription
Notary Laws
Human Resources
HR policies and procedures
Management
Payroll
Interviewing
Presentation Skills
Recruiting
Strong Work Ethic
Guest Engagement
Hospitality service expertise
Employee Relations
Performance Management
Onboarding and Orientation
Cleanliness standards
Certification
Adult and Pediatric First Aid/CPR/AED, 04/01/18, 04/01/20
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Awards
- Notary Public - 07/01/21
- Real Estate License - 09/01/22
Timeline
Server/Server Trainer
Perry's Steakhouse & Grille
02.2024 - Current
Real Estate Agent
Keller Williams
01.2023 - Current
Human Resource Assistant
Certifix
07.2022 - 04.2023
HR Onboarding Specialist/Office Manager
Certifix
07.2021 - 04.2023
Administrative Assistant/Receptionist
City of Williamsburg Human Services Department
01.2020 - 08.2021
Associate of Science - Business
Blinn College
05.2019 - 05.2022
Server/Bartender
Tumble 22
06.2018 - 04.2020
Server
The Cheesecake Factory
06.2018 - 08.2018
High School Diploma -
Zion-Benton Twnshp Hi School
05.2001 -
Server/Bartender
The Cheesecake Factory
4 2023 - 01.2024
Adult and Pediatric First Aid/CPR/AED, 04/01/18, 04/01/20
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