Jordan Whitfield
Tulsa,OK
Summary
- Not listed but I am currently studying coding, still early on but I am self teaching myself to increase my skill set. My goal with this is to find a good career as I gain experience and also demonstrate determination for success. Currently I'm at about 100 hours deep in learning Web Design.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Manager
Three Eyed Raven
06.2023 - Current
- Maintained detailed records of cultivation activities for accurate planning, tracking progress, and reporting purposes.
- Monitored rooms for pests and diseases, and applied fertilizer, herbicides and pesticides.
- Mentored junior staff members in best practices for cultivation techniques leading to improved overall performance across the team.
- Implemented pruning techniques to shape plants for optimal light exposure and increased yields.
- Learned how to prepare feeds to water plants, proper ph levels and nutrients added.
- Maintained accurate and updated records of IPM and watering activity on rooms.
- Metric and Outlaw experience
- Well versed in daily operations of the grow facility, I open and close and know how to run the facility when others aren't present to do so.
Patient Dining Associate
Ascension St. John Sapulpa
01.2022 - 06.2023
- Reduced wait times by efficiently taking orders and communicating special requests to the kitchen staff.
- Accommodated special dietary requirements by suggesting alternative menu options for customers with allergies or preferences.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Established rapport with customers by providing friendly and attentive service.
- Managed time effectively to ensure all tasks were completed promptly during high-volume shifts.
- Participated in staff meetings to provide feedback on operational improvements leading to higher quality standards.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
Starbucks Barista
St. John's Hospital
06.2021 - 01.2022
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Used POS system to accurately enter orders and process payments.
Assistant General Manager
Taco Bell
01.2019 - 03.2021
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Interacted well with customers to build connections and nurture relationships.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Cage Cashier/ (transferred to) Vault Cashier
River Spirit Casino
02.2017 - 01.2019
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Adhered strictly to company policies regarding confidentiality, data protection, and information security.
- Maintained a secure and organized work environment for efficient cash handling and management.
- Exhibited proficiency in operating specialized equipment used in vault operations, optimizing workflow processes as needed.
- Demonstrated an exceptional level of accuracy in balancing large sums of money daily without error or discrepancy.
- Handled various financial transactions.
Cashier/ Office Manager
Warehouse Market
11.2013 - 02.2017
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Team leader/Manager
Church's Chicken
03.2015 - 08.2016
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Facilitated meetings to communicate team performance goals and results.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Diploma -
Sapulpa High School
01.2016
Design Drafting - Architecture
Central Technology Center
Drumright01.2015
Skills
- Cashiering
- Guest Services
- Conflict Management
- Shift Management
- Profit & Loss
- Food Safety
- Sales
- Relationship Building
- Fertilizer Application
- Integrated Pest Management
- Crop Rotation
Additional Information - Skills U S A
- Chairman of Social Committee (2014-2015)
- Class Photographer/Reporter (2014-2015)
Volunteer Experience
Special Olympics Softball Event, Special Olympics, Cushing, OK, 04/01/15, 04/01/15
Timeline
Operations Manager
Three Eyed Raven
06.2023 - Current
Patient Dining Associate
Ascension St. John Sapulpa
01.2022 - 06.2023
Starbucks Barista
St. John's Hospital
06.2021 - 01.2022
Assistant General Manager
Taco Bell
01.2019 - 03.2021
Cage Cashier/ (transferred to) Vault Cashier
River Spirit Casino
02.2017 - 01.2019
Team leader/Manager
Church's Chicken
03.2015 - 08.2016
Cashier/ Office Manager
Warehouse Market
11.2013 - 02.2017
Diploma -
Sapulpa High School
Design Drafting - Architecture
Central Technology Center