Jordan Wiggins

Work Experience:

I take great pride in my certifications as a Sound Healer and Flow Breathwork Facilitator, both obtained from the renowned AlwaysPlay Studios. I started as a student, but quickly became an experienced facilitator. I currently have the privilege of passionately guiding online Breathwork Sessions several times throughout the year. Our main goal is to offer assistance to individuals who have the drive to improve their personal development.

Work Experience - Seasonal Position:

My job consisted of me processing cases for energy assistance with the LIEAP (Low Income Home Energy Assistance Program). I worked cases thoroughly and quickly to get cases processed for individuals in need of financial assistance with their utility bills. To help the team and speed up the handling of important cases, I would often prepare them in advance by staging them. I did this by using my sense of urgency and paying close attention to detail. I have been trained in a wide range of programs, and I am highly proficient in utilizing them with precision and efficiency. I managed calls and emails from clients, employees, and utility companies for case processing. Furthermore, I take great care to meticulously document all essential information to guarantee precise and effective documentation. I had a great experience working with the team, as we had excellent communication and collaboration.

Work Experience:

I have extensive experience working closely with children of all ages. We provided everything the children might need from: structure, activities, meals, and more. Providing empathetic and compassionate support to the children during their stay at the children's home. Ensuring the implementation of all safety precautions. Support and facilitate the process of admitting and discharging children. Ensure regular bed checks, keep them safe and healthy, and provide engaging projects and activities. Assist and de-escalate situations when needed. Make sure each child feels safe and comfortable with others. Ensure that DCF reports are promptly filed. Take detailed notes on each child. Ensure that all essential documentation is completed. Monitor safe arrival and departure and ensure belongings are intact. Ensure thorough health checks are conducted during the intake process. Maintain a clean environment during night shift. Ensuring the provision of essential medications and putting children's comfort as top priority. Collaborate well with the team. Available for day or night shifts when needed.

Work Experience:

Throughout my career, I have acquired significant expertise by serving in multiple departments within Ascension Via Christi's mental health hospital. These units encompass a diverse range of patients, with a special focus on adults, seniors, and adolescents. My main focus was working with adolescents. Whenever there was a need to cover shifts, I worked day or night. I always make it a point to arrive early for shift change to gather all the necessary information about any new patients or updates.

At the end of my shift, I am meticulous in providing comprehensive and vital updates to the incoming staff. At the start of my shift, I carefully go through any additional reports to gather important information. Afterward, I ensure everyone is accompanied to breakfast as we kick off the day. During this time, we meticulously review all the rules and the daily schedule with each and every patient. I actively engage with patients on a daily basis, taking the initiative to efficiently plan and facilitate engaging group activities whenever possible.

I effectively de-escalated any situations that required intervention. I kept a watchful eye and attentive ear on the children throughout my entire shift. I accompanied them and took part in various activities, including the gym. I diligently monitored phone calls and strictly adhered to all protocols to ensure the safety of the children. I offered crucial structure and unwavering support to children during their stay at the Ascension Via Christi Hospital. I had meaningful conversations with parents and visitors regarding the children, addressing any compliments or concerns raised. I would personally engage in daily one-on-one check-ins with each patient under my care for the day.

Additionally, I would meticulously document all necessary information and ensure thorough rounds throughout the day. This would allow me to provide a comprehensive report on each individual patient I am assigned to on a daily basis. Ensure the utmost safety of patients and effectively equip them with vital coping mechanisms while accurately identifying potential triggers. I dedicated myself to advocating for patients, guaranteeing their access to essential resources like social workers, psychologists, and any other necessary support they might need.

Work Experience:

I schedule facilitators for online Breathwork sessions on Sunday nights as a community manager. These sessions are free for members of AlwaysPlay Studios and the Breathwork Club. I handle social media updates, create promotions, reply to emails, assist students, and mentor in classrooms. I collaborate with sound healers, Breathwork facilitators, and aspiring healers worldwide. I have the privilege of hosting Breathwork sessions and conducting interviews with practitioners and students. Furthermore, we support professionals in therapy, nursing, mentoring, and wellness.

Work Experience:

I began my journey here, working diligently on the phone to provide exceptional support as a roadside assistance representative. I adeptly handled calls, assisting customers in their time of need. Due to my keen attention to detail, I have successfully prevented the theft of multiple vehicles and thwarted various fraudulent activities. As a result, my exceptional performance has been acknowledged by Enterprise on several occasions. I took charge of chat support in no time, offering assistance and answering inquiries from those who needed help with their calls.

I was subsequently promoted to the position of team leader. As the team leader, I not only supervised calls but also took charge of training our employees. I carefully reviewed and assessed their calls, providing comprehensive feedback to help enhance their performance. I was assigned as the team leader for the consistently underperforming team. Once I assumed the role of team lead and commenced training the employees, our team quickly ascended to the top, outshining the other three teams.

I supervised multiple tasks, including handling supervisor calls, providing training, attending meetings, tracking attendance, and motivating staff through activities and emails for recognition and encouragement. In addition, I assumed a critical role in providing technical support to facilitate the installation of computer systems in the building. I was responsible for configuring the necessary equipment and ensuring the smooth transition of individuals working remotely to an efficient work-from-home environment. Moreover, I offered comprehensive assistance to guarantee a seamless experience for everyone involved.

Work Experience:

I provided empathetic assistance to individuals who have disabilities, including autism and other associated conditions. I always stepped up to cover shifts, whether it was during the day or at night. I handled all the cooking and cleaning duties. I made sure that the home was kept clean and secure. I cleaned the rooms and bathrooms thoroughly and took great care of the laundry. I ensured that patients actively participated in their daily routines, focusing on important skills or goals, resulting in a smooth experience for both residents and staff. I offered support by aiding with dressing and showering needs. I made sure to prioritize both maintaining personal hygiene and ensuring that meals were properly taken care of.

While certain individuals demonstrated a higher degree of functionality, there were others who needed more assistance. I carefully recorded all the details at the beginning and end of each work shift. AI also performed a thorough examination and meticulous analysis of important notes and valuable information from the previous shift. I diligently recorded any unusual happenings, like the abrupt rise of body temperature or the unexpected emergence of a bruise. I am committed to guaranteeing that all indispensable incident reports are diligently and promptly filled out, ensuring utmost accuracy.

I meticulously adhered to the safety protocol and followed all proper protocols while administering medication to residents in accordance with their specific needs. I actively participated in the required training sessions organized for the staff. These sessions allowed us to acquire various certifications and skills.

Promotions and Achievements:

• Hired as receptionist
• Promoted to recruiter

Work Experience:

I went above and beyond to deliver outstanding customer support by providing individualized assistance for a variety of tasks. The responsibilities encompassed effective mail management and prompt resolution of any inquiries or concerns. My main responsibility as the Front Desk Director of First Impressions was to provide prompt assistance and attend to all our clients' needs. In addition to my other responsibilities, I was also responsible for efficiently managing incoming phone calls and directing them to the appropriate recipients. During tax season, I would actively participate in assisting and providing help with tax filing.

Work Experience:

I demonstrated exceptional customer service by genuinely empathizing with the customers. I informed customers about our services and features to help them get the most value for their money. I could simplify invoices and handle unhappy customers to ensure their satisfaction and resolve any issues. I also helped with transferring or disconnecting services and scheduling technician visits when needed. In certain situations, I went above and beyond to provide exceptional service. If a customer is struggling to receive assistance despite multiple failed attempts, I would proactively take charge by scheduling a visit and personally ensuring that prompt help is provided.

Promotions & Achievements:

• Hired as Field Rep.
• Promoted to Trainee Manager
• Consistently surpassing sales goals
• Promoted to Site Coordinator
• Promoted to Administrator

Highlights & Achievements:

• Hired as Field Representative

• 200+ inbound/outbound calls per day

• I was recognized as a top performer, and my photo was used in promotions while I was working on the phones.

Highlights & Achievements:

• Hired as a dialer making outgoing calls.

• Instantly promoted to the position of closer

• I have acquired comprehensive training and honed my expertise in the fields of dialing, skip tracing, and sealing deals.

• I relocated in order to contribute to the exciting task of opening a new location so I could provide comprehensive training to the entire staff and authored highly effective scripts for the company's utilization.