Jordan Wilcox
Fort Smith,AR
Summary
Proactive Clinical Specialist CRM with extensive experience in technical support, case coverage, and revenue growth. Proven track record in education for AHPs and Physicians, streamlining operations, and adapting business strategies. Skilled in CRM product lines, critical thinking, and building strong customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Specialist CRM
Medtronic
2021.05 - Current
- Assisted the Sales Reps in the territory to grow revenue over a 3 year period, ~33%, through continued education to AHP and Physicians.
- Covered cases utilizing the full CRM portfolio, including pacemakers, defibrillators, leadless pacemakers, and loop recorders.
- Provided technical support for clinic troubleshoots by leveraging comprehensive understanding of the entire CRM product line, encompassing both internal and external brands.
Entrepreneur
Poshmark
2017.11 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Analyzed sales data to identify trends, adjusting marketing strategies to capture new market segments.
ACE Intern
Medtronic
2020.05 - 2021.05
- Shadowed under Clinical Specialists, Sales Reps, and Technical Field Engineers in clinic and case coverage.
- Completed Level 1 and Level 2 of CRM Technical Training.
- Delivered Capstone Project on the implantation and follow-up of a Micra AV.
Education
Bachelor of Science - Electrical Engineering - Biomedical Option
Arkansas Tech University
Russellville, AR05.2021
Skills
- Clinical Expertise
- Teamwork and Collaboration
- Problem-solving abilities
- Critical Thinking
- Direct Patient Care
- Excellent Communication
Certification
- IBHRE Certified Cardiac Device Specialist (CCDS)
- Micra Technical Expert (MTE)
Timeline
Clinical Specialist CRM
Medtronic
2021.05 - Current
ACE Intern
Medtronic
2020.05 - 2021.05
Entrepreneur
Poshmark
2017.11 - Current
Bachelor of Science - Electrical Engineering - Biomedical Option
Arkansas Tech University
- IBHRE Certified Cardiac Device Specialist (CCDS)
- Micra Technical Expert (MTE)
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