Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jordan Wilkerson

San Marcos

Summary

Adept Mental Health Technician with a proven track record at Texas Neuro Rehab Center, excelling in crisis intervention and de-escalation, enhancing patient cooperation by 40%. Skilled in psychosocial rehabilitation and possessing exceptional listening skills, consistently delivers results by prioritizing patient well-being and security. Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.

Overview

2
2
years of professional experience

Work History

Mental Health Technician

Texas Neuro Rehab Center
02.2024 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Front Desk Associate

Golds Gym ~
09.2024 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Facility Operations Team Member

Lifetime
05.2022 - 08.2023
  • Restocked office, kitchen and other common areas to maintain adequate supplies.
  • Reported building issues to building management to reduce safety concerns.
  • Set up and broke down meeting rooms for events.
  • Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.

Education

Master of Science - Industrial And Organizational Psychology

Grand Canyon University
Phoenix, AZ
03.2026

Bachelor of Arts - Psychology, Minor in Sociology

Texas State University
San Marcos, TX
08.2024

Skills

  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Guest Relations
  • De-Escalation Techniques
  • Stress reduction techniques
  • Suicide Prevention
  • Behavior Management
  • Space Planning
  • Security Protocols
  • Psychosocial Rehabilitation
  • Cognitive Behavioral Therapy Principles

Accomplishments

  • Offered lead tech position through effectively working with the patients.

Interests

  • Gym Workouts
  • Outdoor Recreation
  • Music

Timeline

Front Desk Associate

Golds Gym ~
09.2024 - Current

Mental Health Technician

Texas Neuro Rehab Center
02.2024 - Current

Facility Operations Team Member

Lifetime
05.2022 - 08.2023

Master of Science - Industrial And Organizational Psychology

Grand Canyon University

Bachelor of Arts - Psychology, Minor in Sociology

Texas State University
Jordan Wilkerson