- Gym Workouts
- Outdoor Recreation
- Music
Jordan Wilkerson
San Marcos
Summary
Adept Mental Health Technician with a proven track record at Texas Neuro Rehab Center, excelling in crisis intervention and de-escalation, enhancing patient cooperation by 40%. Skilled in psychosocial rehabilitation and possessing exceptional listening skills, consistently delivers results by prioritizing patient well-being and security. Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
2
2
years of professional experience
Work History
Mental Health Technician
Texas Neuro Rehab Center
02.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Front Desk Associate
Golds Gym ~
09.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Facility Operations Team Member
Lifetime
05.2022 - 08.2023
- Restocked office, kitchen and other common areas to maintain adequate supplies.
- Reported building issues to building management to reduce safety concerns.
- Set up and broke down meeting rooms for events.
- Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.
Education
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Phoenix, AZ03.2026
Bachelor of Arts - Psychology, Minor in Sociology
Texas State University
San Marcos, TX08.2024
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- De-Escalation Techniques
- Stress reduction techniques
- Suicide Prevention
- Behavior Management
- Space Planning
- Security Protocols
- Psychosocial Rehabilitation
- Cognitive Behavioral Therapy Principles
Accomplishments
- Offered lead tech position through effectively working with the patients.
Interests
Timeline
Front Desk Associate
Golds Gym ~
09.2024 - Current
Mental Health Technician
Texas Neuro Rehab Center
02.2024 - Current
Facility Operations Team Member
Lifetime
05.2022 - 08.2023
Master of Science - Industrial And Organizational Psychology
Grand Canyon University
Bachelor of Arts - Psychology, Minor in Sociology
Texas State University
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