Jordan Wilkins
Durham,North Carolina
Summary
IT professional with 5+ years of experience in maintaining critical network systems and managing technical projects. Skilled in project management, hardware maintenance, and communication, with a proven track record in troubleshooting and training material development. Excels in enhancing operational efficiency and building strong customer relationships, driven by a passion for innovative solutions and continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Custodian
A Plus Cleaning
09.2017 - Current
- Maintained cleanliness standards across diverse facilities. Implemented efficient cleaning protocols, reducing task completion time. Ensured safety compliance in all areas.
IT Venue Operations
Live Nation Entertainment
05.2021 - 01.2025
- Maintaining an overwatch on critical network systems. Maintaining standard operating procedures in an effort to be able to effectively communicate them to team members. Responsible for communicating changes to the venue, or to our system network to the venue staff. Oversaw several technical projects unique to each venue.
Warehouse Clerk
Durham County ABC Board
01.2025 - Current
- Managed inventory control processes, ensuring accurate stock levels and efficient order fulfillment. Operated forklifts and pallet jacks to transport materials across warehouse facilities safely. Implemented safety protocols, reducing workplace incidents and promoting a culture of safety compliance. Trained new staff on warehouse procedures, enhancing operational efficiency and team performance.
Education
Bachelor of Science - Information Technology
North Carolina Agricultural & Technical State University
Greensboro05-2021
Skills
- Project Management
- Cabling
- Microsoft Office
- Hardware Maintenance
- Training Material Development
- Troubleshooting
Certification
(CFOT) Certified Fiber Optic Technician (2023)
Timeline
Warehouse Clerk
Durham County ABC Board
01.2025 - Current
IT Venue Operations
Live Nation Entertainment
05.2021 - 01.2025
Custodian
A Plus Cleaning
09.2017 - Current
Bachelor of Science - Information Technology
North Carolina Agricultural & Technical State University