Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordan Wilkinson

Albuquerque,NM

Summary

Accomplished finance professional with a proven track record at Nusenda Federal Credit Union, adept in cash handling and management, and skilled in conflict resolution. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant reductions in wait times. Expert in regulatory compliance and fraud identification, committed to maintaining accuracy and integrity in all transactions. Committed to the team, continuing to train new hires to achieve overall success in team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Teller

Nusenda Federal Credit Union
09.2019 - Current
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred members to branch partners in financial services.
  • Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Assisted members with banking needs and inquiries.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Trained new hires on customer service policies and procedures.

Cash Room Specialist

The Downs Casino at Albuquerque
07.2019 - 08.2019
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • emptied and balanced betting machines according procedures
  • Balanced end of day earnings in vault

Vault Specialist

Bank of Albuquerque
04.2018 - 06.2019
  • Followed all company policies and procedures to deliver quality work.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Complied with security and internal control procedures and policies and attended mandatory trainings
  • Processed large business deposits according to bank procedure

Education

No Degree -

UNM Taos
Taos, NM

High School Diploma -

Taos High School
Taos, NM
05-2007

Skills

  • Account updating
  • Cash handling and management
  • Drawer balancing
  • Sales expertise
  • Rapid 10-key data entry
  • Conflict resolution techniques
  • Fraud identification
  • Strong work ethic
  • Regulatory compliance

Certification

  • Certified Teller I
  • Certified Teller II

Timeline

Teller

Nusenda Federal Credit Union
09.2019 - Current

Cash Room Specialist

The Downs Casino at Albuquerque
07.2019 - 08.2019

Vault Specialist

Bank of Albuquerque
04.2018 - 06.2019

No Degree -

UNM Taos

High School Diploma -

Taos High School

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Jordan Wilkinson