Jordan Williams
Atlanta,GA
Summary
Relentless and ambitious Biology major with a minor in Chemistry. Highly motivated with the desire to advance my career and your organization. Committed professional with excellent computer skills, customer service, and time management. Ability to learn and pick up on new concepts quickly.
Overview
9
9
years of professional experience
Work History
Employee Training Director
Governor’s Glen Memory Care
09.2023 - Current
- Designed and implemented personalized training programs considering individual employee aspirations and company objectives.
- Identified opportunities for improvement in operational performance metrics.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Analyzing and managing staff performance data trends to determine areas of improvement.
- Implemented strategies to minimize absenteeism resulting in reduced administrative costs for overtime.
Inventory Control Specialist
Sysco
08.2022 - 01.2024
- Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
- Reviewed purchase orders and invoices to verify accuracy of information prior to shipment or receipt of products.
- Created reports on stock movements, shortages, overages, and other relevant data points for management review.
- Investigated causes of discrepancies between actual stock count versus system-generated reports.
- Assisted with forecasting future needs based on historical trends analysis.
- Performed cycle counts to track product movement in the warehouse as needed.
HR Coordinator/ Food Safety Assistant
Sysco
04.2022 - 08.2022
- Maintain records of personnel- related data (payroll, social security, terminations, new hires personal information)
- Developed training programs for managers to improve their leadership skills and knowledge of HR procedures.
- Analyzed trends in turnover rates to identify areas needing improvement in the organization's retention strategies.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Maintained employee records were up- to - date in compliance with applicable laws and regulations for HR and Food Safety.
- Provided training for staff on proper food handling techniques, sanitation practices, and safe work habits.
Direct Sales Representative
Spectrum
10.2021 - 04.2022
- Offered exceptional sales support to both new and existing customers by promptly addressing inquiries, recommending appropriate products, and managing account maintenance.
- Build a rapport for lasting relationships with potential clients via phone, email, and chat educating clients on products and promotions
- Achieved higher revenue by assessing customer retention tactics and optimizing account servicing opportunities.
- Addresses and resolves customer concerns related to service complaints, product returns, and damaged items
- Researched local markets promotions and deals to identify new leads and to better upsell my product
Customer Service Representative
Family Dollar
05.2019 - 08.2019
- Provided superior customer service experience, greeting, and acknowledging all customers upon entry and resolving all questions or concerns regarding product and promotional offers
- Responsible for developing key client relationships, leading strategic engagements through the cross-selling of products and services
- Operated digital cash registers and inventory management systems to process transactions, receive payments for products, issue gift cards, and monitor inventory availability
- Collaborated with other Sales Associates to maintain a visually appealing sales floor, including restocking shelves, setting up store displays and signage, and following cleaning and maintenance procedures
Assistant Activities / Marketing Coordinator
Hollander Senior Living
08.2015 - 08.2016
- Demonstrated areas of expertise in the ability to communicate and build a relationship with residents, families, staff, vendors, and other internal/external clients
- Directed community operations to meet residents' physical and mental health needs.
- Enhanced the sense of inclusivity within the community, fostering a welcoming and supportive environment for everyone.
- Organized and facilitated group activities for residents and staff
- Support and promote physical fitness, exercise, and diet.
- Organized and executed tours while promoting marketing materials during social functions.
- Ensured accurate data entry and timely follow-up on all potential referrals.
Education
B.S. - Biology
Savannah State University
08-2020
Skills
- Excellent Interpersonal Skills
- Prioritization & Problem Solving
- Client Service Optimization
- Strategic Communications
- Attention to Detail
- Consultative Sales Techniques
- Excellent Customer Service
- Key Accounts Development
- Salesforce
- Business Development
- Management, Oversight & Accountability
- Time Management (ADP)
- Adept in Technology
- Workday HCM
- Computer Software Proficiency
- Microsoft Office Applications
- Google Suites
- Sales Management
Accomplishments
- Collegiate 100
- The National Society of Leadership and Success
- Knights of Peter Claver
Timeline
Employee Training Director
Governor’s Glen Memory Care
09.2023 - Current
Inventory Control Specialist
Sysco
08.2022 - 01.2024
HR Coordinator/ Food Safety Assistant
Sysco
04.2022 - 08.2022
Direct Sales Representative
Spectrum
10.2021 - 04.2022
Customer Service Representative
Family Dollar
05.2019 - 08.2019
Assistant Activities / Marketing Coordinator
Hollander Senior Living
08.2015 - 08.2016
B.S. - Biology
Savannah State University
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